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Troubleshoot: Error updating shipped orders on ChannelAdvisor

Created:   |   Updated:

After a label has been purchased in ShippingEasy, the order in ChannelAdvisor will be updated with the shipping carrier and service, tracking number, shipment date and quantity shipped. 

NOTE: orders that are drop shipped, or marked as shipped, in ShippingEasy will not update to ChannelAdvisor. If this is a feature you need, please share your feedback in our Feature Request forums.

If you purchase a label using a shipping carrier and service that hasn't been added to your ChannelAdvisor account, then you will receive an error when ShippingEasy attempts to update your ChannelAdvisor account. The following error message will be displayed on your SHIPMENT HISTORY:

There was an error notifying your store that this order shipped.

To resolve the issue and allow your order to update successfully:

  1. Add the appropriate shipping carrier and class in ChannelAdvisor. Please reference this video or this article by ChannelAdvisor on how to create a new shipping carrier and class combination.
  2. Once you have added your shipping carrier and class to ChannelAdvisor, go back to your SHIPMENT HISTORY and retry the update. Learn more about retrying store order updates.

 


Related articles:

How to use ChannelAdvisor with ShippingEasy
How to: Update my store after an order has shipped
How to: Refresh my store and download new orders
How to: Disable automatic order downloads
ShippingEasy Quick Start Guide

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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