For FedEx international shipments, you have the ability to have Customs Duties paid by either the sender or receiver as long as the account is US-based. Internationally-based FedEx accounts cannot be charged as they do not have a valid 5-digit zip code.
You have the option to set a default duties payor for every shipment on the POSTAGE & CARRIERS Page.
To set a default duties payor:
- Navigate to POSTAGE & CARRIERS from anywhere in the app.
- Click "Manage Account" next to the FedEx logo.
- Scroll to where is says Default Duties Payor and click the drop down menu to select Receiver or Sender.
- Click Update.
To edit the default selection:
When you create your shipment on the READY TO SHIP page and select FedEx as the carrier, the default payor will populate. You do have the option to change who is billed for Custom Duties if necessary. You can select to bill to the sender or the receiver.
The Recipient’s Account Number is not required in order to effectively bill the Recipient for Custom Duties, but should be included if known.
NOTE: FedEx policies state that should the Recipient fail to pay duties, the sender is responsible for payment.
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