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How does the "Sync with Store" option work with 3dcart (Legacy) custom statuses?

Created:   |   Updated:

IMPORTANT: ShippingEasy supports two different 3dcart integrations. This article applies to the older "Legacy" integration. Learn more.

The Sync with Store button on the ORDERS page acts in two different ways depending on whether you have automatic order downloads enabled or not.

Automatic order downloads:

By default, all accounts are configured to automatically download 3dcart orders once an hour.

When orders are set to download automatically, selecting the Sync with Store button will prompt the automatic download to occur at that moment, rather than wait for the hourly download.

NOTE: it may take 5-15 minutes for the download request to complete.

In addition, there are a few things to note about this automatic download:

  1. Only orders that are in a status that you've selected to sync will actually download.  Learn more.
  2. If the status "New" is selected as one that will sync, only orders placed since midnight of the day before the manual sync will download.  (Ex: A manual order download is requested on Wednesday.  ShippingEasy will query the API for all "New" orders placed since midnight Tuesday).
  3. If the status "New" is not selected to sync, only orders placed since midnight three days prior to the manual sync will download.  (Ex. A manual order download is requested on Wednesday.  ShippingEasy will query the API for all "New" orders placed since midnight Sunday).

Manual order downloads:

If you have opted to disable the automatic order downloads, then orders will only sync when you manually request it.  Learn more about disabling automatic order downloads

When orders are set to download manually, selecting the Sync with Store button will prompt any orders that have not synced since your last manual sync to download.  Learn more about when your orders last synced.

NOTE: it may take 5-15 minutes for the download request to complete.

In addition, there are a few things to note about this manual download:

  1. Only orders that are in a status that you've selected to sync will actually download.  Learn more
  2. If the status "New" is selected as one that will sync, only orders placed since midnight of the day before the manual sync will download.  (Ex: A manual order download is requested on Wednesday.  ShippingEasy will query the API for all "New" orders placed since midnight Tuesday).
  3. If the status "New" is not selected to sync, only orders placed since midnight three days prior to the manual sync will download.  (Ex. A manual order download is requested on Wednesday.  ShippingEasy will query the API for all "New" orders placed since midnight Sunday).

 


Related articles:

How can I choose which statuses I bring in for my 3dcart store?How to use ShippingEasy with 3dcart (Legacy)
Why are there two different 3dcart integrations in ShippingEasy?
3dcart FAQs

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