Whether your orders are set to download automatically or manually, you can see a record of the last successful sync with your store under your Store settings.
- From the SETTINGS tab, navigate to STORES & ORDERS.
- Under your store name, you'll see Last Store Sync noting the date and time for the last order sync.
NOTE: certain store platforms will not display this information. This is because orders are pushed through to ShippingEasy rather than ShippingEasy requesting a download of orders. The following platforms push orders through to ShippingEasy, so the orders should appear instantaneously after being placed:
- Eleventh Ave
- Navigator Business Systems
FAQs: Syncing Orders
How long does it take for my orders to download after I have added my store?
How often do you refresh/download orders from my store?
How to: Disable automatic order downloads
If I edit an order in my store after it has synced, will the changes update in ShippingEasy?