Status Icons for Orders - Meanings | Overview

ShippingEasy uses icons to help you quickly identify orders that may require special handling. The following icons can be found on the ORDERS page.

Icon Description
customer_comment_bubble.png

The ! comment bubble icon indicates that the order has a comment that the buyer entered in the shopping cart on your store platform. 

Learn more about customer comments.

gift_icon.png

The gift icon indicates that this the order was marked as a gift on your platform, and/or has gift notes on your platform.

Learn more about gift notes.

 

The comment bubble icon means that you added a note to this order in ShippingEasy.

Learn more about internal notes.

The red triangle icon holds two meanings:
1. That the address could not be validated. Clicking the icon allows you to elect to fix the address or use it anyway from the Orders Detail box.

2. That the order has a different recipient address and must be split. Learn how to split orders.

The duplicate icon means that there are two or more orders present on the ORDERS page with the same recipient.

Learn how to find recipients with multiple orders.

The shipper elected to use an unverified address, assuming risk of non-delivery.

Learn more about address validation.

 

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