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Why don't my Magento orders update when I change the recipient's address?

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If you update the address on a Magento order, ShippingEasy can receive this updated information via the API.  However, the Magento API does not recognize just an address edit as a change to an order.  So, if you only change the address, the request to update the order in ShippingEasy will not be sent via our API.

Good news - we have a work around solution!  If you also add a comment to the Magento order, within the Magento interface, at the time that you update the address, then the new address information will be sent to ShippingEasy.

 


Related articles:

Can I edit an order in my store after it has synced and have the changes update in ShippingEasy?
How to use ShippingEasy with Magento
Why is Magento very slow when downloading my orders?
Why aren't my Magento orders syncing into ShippingEasy?

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