How to: Open a PDF for a return label if using ConnectEasy

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ShippingEasy provides two options for generating return labels:

  1. automatically email the return label
  2. generate as a soft copy which can be printed

If you've chosen this second option, ShippingEasy will print the label to your chosen printer. This means that ShippingEasy will read your PRINTERS settings to determine if you want:

  • a PDF, via your browser
  • a hard copy, via ConnectEasy

In the case of a hard copy via ConnectEasy, the return label prints directly to your printer. However, you can still open it as a PDF depending on how you want to process your labels. If you have:

  • not purchased the label and want the next labels you purchase to generate as PDF, it's best to change your PRINTERS settings. Jump to step-by-step instructions.
  • already purchased the label, it's best to reprint the label to a PDF from your SHIPMENT HISTORY. Jump to step-by-step instructions.

Below we explain in detail how to generate a PDF for both of these situations.

To change PRINTERS settings and generate future return labels as PDFs:

  1. From anywhere in the app, navigate to SETTINGS. Under HARDWARE & DEVICES, select PRINTERS.

  2. Set the specific document type you want to PDF (Print a PDF file from your browser).  

  3. Click Save

  4. Now you're ready to purchase your return label. If you purchased the label before adjusting your PRINTERS settings, see the steps below for opening a previously purchased return label as a PDF.

To open a previously purchased return label as a PDF:

  1. From the SHIPMENT HISTORY page, locate the order label you want to reprint.

  2. On the right side of the order line, expand the Reprint button menu.

  3. Select the label with the paper icon next to it that you need to reprint:


Related articles:

Why does my PDF label not open directly in my browser?
FAQs: Printing with ConnectEasy
How to: Send prepaid return shipping labels to my customers
How do I process returns for Amazon shipments?


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