How to: Open a PDF for a return label if using ConnectEasy

ShippingEasy provides two options for generating return labels:

automatically email the return label
generate as a soft copy which can be printed

If you've chosen this second option, ShippingEasy will print the label to your chosen printer. This means that ShippingEasy will read your PRINTERS settings to determine if you want:

a PDF, via your browser
a hard copy, via ConnectEasy

In the case of a hard copy via ConnectEasy, the return label prints directly to your printer. However, you can still open it as a PDF depending on how you want to process your labels. If you have:

not purchased the label and want the next labels you purchase to generate as PDF, it's best to change your PRINTERS settings. Jump to step-by-step instructions.
already purchased the label, it's best to reprint the label to a PDF from your SHIPMENT HISTORY. Jump to step-by-step instructions.

Below we explain in detail how to generate a PDF for both of these situations.

To change PRINTERS settings and generate future return labels as PDFs:

From anywhere in the app, navigate to SETTINGS in the menu bar. Under HARDWARE & DEVICES, select PRINTER CONFIGURATION.
Set the specific document type you want to PDF (Print a PDF file from your browser).
Click Save
Now you're ready to purchase your return label. If you purchased the label before adjusting your PRINTERS settings, see the steps below for opening a previously purchased return label as a PDF.