ShippingEasy for One Balance accounts are powered by Stamps.com, which has strict security controls in place to protect your information. If you have forgotten your password to your One Balance Account, you will need to request a temporary password and then create a new one by following these steps.
Reset a One Balance Account Password on Stamps.com:
- Go to the Stamps.com login page and click Forgot Password.
- Enter your Username.
The Forgot Password window will open. Answers your security questions.
If you do not know the answers to your security questions, please contact Customer Support.
- An email with a temporary password will be sent to the email address you used to register your Stamps.com account.
- Log in to Stamps.com with the temporary password. When you are logged in, you will be prompted to enter a new password.