Reset my One Balance Account Password on Stamps.com | How To

If you have forgotten your password to your One Balance Account or if you have changed your Stamps.com password, you will need to request a temporary password from Stamps.com and then create a new one by following these steps.

Merchants that have a UPS One Balance Account will need to contact Customer Service to have their UPS One Balance account reconnected

Reset a One Balance Account Password on Stamps.com:

  1. Go to the Stamps.com login page and click Forgot Password.
    stamps_login_forgot_password.PNG
  2. Enter your Username.
    forgot_password_user_name.PNG
  3. The Forgot Password window will open. Answers your security questions.
    stamps_forgot_password_security_question.PNG

    If you do not know the answers to your security questions, please contact Customer Support.

  4. An email with a temporary password will be sent to the email address you used to register your Stamps.com account.
  5. Log in to Stamps.com with a temporary password. When you are logged in, you will be prompted to enter a new password.
  6. Reset the password in Stamps.com. Then, go back to ONE BALANCE AND CARRIERS on ShippingEasy and click the green "Reconnect" button. Enter the new password.

 

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