If you have forgotten your password to your One Balance Account or if you have changed your Stamps.com password, you will need to request a temporary password from Stamps.com and then create a new one by following these steps.
Reset a One Balance Account Password on Stamps.com:
- Go to the Stamps.com login page and click Forgot Password.
- Enter your Username.
The Forgot Password window will open. Answers your security questions.
If you do not know the answers to your security questions, please contact Customer Support.
- An email with a temporary password will be sent to the email address you used to register your Stamps.com account.
- Log in to Stamps.com with a temporary password. When you are logged in, you will be prompted to enter a new password.
- Reset the password in Stamps.com. Then, go back to ONE BALANCE AND CARRIERS on ShippingEasy and click the green "Reconnect" button. Enter the new password.