Endicia has strict security controls in place to protect your information. When an account's security is breached, Endicia will suspend the account. This suspension results in the inability to log into Endicia.com or purchase postage. This will result in your Endicia account becoming disconnected from ShippingEasy.
To reconnect your account, you need to request a temporary pass phrase and provide it to ShippingEasy's Customer Success team. Endicia provides the option to request a temporary pass phrase online at Endicia.com.
To reset an Endicia temporary pass phrase:
- In your web browser, navigate to http://www.endicia.com/support
- From the left hand menu, select Forgot Pass Phrase.
- When prompted, enter your Account Number and select Continue.
- If you opened your account via ShippingEasy, this information can be found on the Postage Balance page in ShippingEasy. Learn more.
NOTE: Endicia will allow three attempts to answer the security question.