When a USPS shipping label fails to generate, your Stamps.com postage balance should not change. If you are concerned that your Stamps.com postage balance was reduced, you can use tools in ShippingEasy and Stamps.com to verify whether an erroneous charge was made.
- First, you'll need to find the following information for the order:
- Order number
- "Ship to" zip code + 4
- Recipient’s last name
If you find a tracking number and no corresponding label in ShippingEasy, you can request a refund for this label via Stamps.com.
- Navigate back to Stamps.com's website . Within Stamps.com, go to HISTORY >> SEARCH PRINT HISTORY .
- Enter the tracking number for the shipment and select the shipment from the list.
- Select the “Refund” option in Stamps.com and agree to the submission. Once the electronic form has been submitted, you're done! Stamps.com will process the refund within approximately 14 days.