Volusion is an award winning eCommerce website solution which ShippingEasy supports, making it easy to receive orders and ship them to your customers.
How does it work?
ShippingEasy will automatically send queries to read the orders from your Volusion account and then load them into our app. You will see the orders from your Volusion store on the ORDERS Page in your ShippingEasy app as soon as you log in. Orders that are placed after the time of the sync, that are in a syncable status at the time of the sync will be brought into ShippingEasy. Learn more here.
How do I integrate Volusion with ShippingEasy?
What versions of Volusion are supported?
Plus, Pro, and Premium
How often are my orders synced?
ShippingEasy syncs with Volusion once every 2 hours.
Are all orders sent from my Volusion account to ShippingEasy?
If you've integrated your Volusion store with ShippingEasy, then you have the option to turn the statuses that we pull in from you store either on or off. Learn more here.
What happens if I click the "Sync with Store" link on the ShippingEasy Orders page?
ShippingEasy brings the orders in from Volusion with our open API. You can press the "Sync with Store" button to bring your orders in sooner than the time of the usual hourly sync. It can take 15-20 minutes for these to populate.
Frequently asked questions about syncing orders:
Learn more here.
How do I get existing Volusion orders sent to my new ShippingEasy account?
After you integrate your Volusion store, ShippingEasy will sync unshipped orders placed within the last 14 days. Learn more.
If I cancel an order in Volusion, will it automatically be cancelled in ShippingEasy?
Yes. Volusion orders with specific status will be removed from ShippingEasy:
- Payment Declined
Orders can also be cleared manually in ShippingEasy. Learn more here.
Will ShippingEasy update my store if I duplicate shipments?
Why are my orders not downloading from Volusion?
- Check to ensure the statuses you have set to download match exactly with Volusion including spaces, spelling, and capitalization.
- Check to see if the orders were placed before you integrated.
- Check if a detail on the order is missing (such as country).
- Make sure your store has not been disconnected, which happens if you changed your password. Learn more here.
- Make sure your ShippingEasy account settings specify the same time zone as your Volusion account.
How are order status values mapped from Volusion to ShippingEasy?
Order statues are chosen in SETTINGS> STORES & ORDERS> Edit store settings. Under the "Orders" tab, you can check the following to download:
- NEW maps to Awaiting Fulfillment
- AWAITING PAYMENT maps to Awaiting Payment
- READY TO SHIP maps to Awaiting Shipment
- PARTIALLY SHIPPED maps to Partially Shipped
- PROCESSING maps to Awaiting Fulfillment
- CUSTOMIZED STATUS maps to set customized status
Are product SKUs displayed in ShippingEasy?
Are product weights displayed in ShippingEasy?
Are product options displayed in ShippingEasy?
Yes, this can be enabled in SETTINGS> STORES & ORDERS> Edit store settings. Click on the "Products" tab and check the box next to Display product options
Is the Warehouse Location displayed in ShippingEasy?
Yes. The product must be assigned to a warehouse in your Volusion store.
More information on Volusion's support site here.
What information is sent back from ShippingEasy to Volusion?
When ShippingEasy updates to the store it marks the order as Shipped and provides Volusion with the ship date, carrier, shipping cost and tracking number.
What do the requested service codes mean?
If I combine two orders in ShippingEasy, do both orders get updated in Volusion?
Yes, ShippingEasy will automatically update tracking numbers to both Volusion orders after the combined order is shipped in ShippingEasy.
If I split an order in ShippingEasy, will ShippingEasy update both tracking numbers to Volusion?
Yes, ShippingEasy will automatically update each tracking number to Volusion as each portion of the order is shipped. The status will not update to 'Shipped' until the entire order contents have been shipped.
Will ShippingEasy send email notifications to my Volusion customers when their orders ship?
You do have the option to send email notifications to your customers. You can enable this option under SETTINGS> STORES & ORDERS> Edit store settings. Under the "Notifications" tab, check the box next to Send shipment confirmation email to buyer with tracking number. Learn more.
Learn how to customize your email notifications here.