Volusion integrates directly with ShippingEasy. Volusion is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Volusion account and then load them into our application. Once shipped, shipment data will be sent back to your Volusion store. To integrate your Volusion store with ShippingEasy, Follow our step-by-step guide.
ShippingEasy supports Business and Prime Volusion Plans. Learn more about Volusion plans that support third party integrations.
Click through the sections below to find more details on how Volusion works with ShippingEasy.
Once Volusion is integrated with ShippingEasy, orders that have been placed in the last 14 days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from Volusion to ShippingEasy.
How often are my orders synced from Volusion to ShippingEasy?
By default, ShippingEasy will sync with your store once every two hours to pull in any new orders.
How do I get existing Volusion orders synced to my new ShippingEasy account?
How are order status values mapped from Volusion to ShippingEasy?
|Volusion Status||ShippingEasy Status|
|New See Order Notes||Awaiting Fulfillment|
|Awaiting Payment||Awaiting Payment|
|Pending Shipment||Awaiting Shipment|
|Ready to Ship||Awaiting Shipment|
|Partially Shipped||Partially Shipped|
|Customized Status||Customized Status|
Are all orders sent from my Volusion account to ShippingEasy?
Orders with the following statuses will be synced to ShippingEasy by default:
- New See Order Notes
- Ready to Ship
- Partially Shipped
The statuses Awaiting Payment, Pending Shipment, and Backordered will not automatically be included in order downloads.
If you've integrated your Volusion store with ShippingEasy, then you have the option to turn the statuses that we pull in from you store either on or off. Learn more about select statuses to sync from Volusion.
What happens if I click Sync on the ShippingEasy ORDERS page?
The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.
A sync is run automatically each night and can be run manually using the Sync link.
If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.
Editing Orders and Shipments
ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Volusion orders that are still on the ORDERS page.
If I cancel an order in Volusion, will it automatically be cancelled in ShippingEasy?
Yes. Volusion orders with specific status will be removed from ShippingEasy:
- Payment Declined
Orders can also be cleared manually in ShippingEasy. Learn more here.
What do the requested service codes mean?
When orders are placed in Volusion, customers can select their preferred shipping method. Volusion applies a code to each order, and the code is displayed on the READY TO SHIP page when you hover above the link View Customer Shipping Selection.
Shipment Changes and Updates
ShippingEasy updates your store with order information throughout the entire shipping process.
What information is sent back from ShippingEasy to Volusion?
When ShippingEasy updates to the store it marks the order as Shipped and provides Volusion with the ship date, carrier, shipping cost and tracking number.
Will ShippingEasy update my store if I duplicate shipments?
If I combine two orders in ShippingEasy, do both orders get updated in Volusion?
Yes, ShippingEasy will automatically update tracking numbers to both Volusion orders after the combined order is shipped in ShippingEasy.
If I split an order in ShippingEasy, will ShippingEasy update both tracking numbers to Volusion?
Yes, ShippingEasy will automatically update each tracking number to Volusion as each portion of the order is shipped. The status will not update to 'Shipped' until the entire order contents have been shipped.
Orders and Product Information
ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.
What product information from Volusion is displayed in ShippingEasy?
The following product details are displayed in ShippingEasy:
- Warehouse Location: The product must be assigned to a warehouse in your Volusion store. More information on Volusion's support site.
- Product Options. Learn more about configuring ShippingEasy to display product options.
This information can be found by navigating to SETTINGS > Edit Store Settings link under the Volusion store listing.
Does ShippingEasy support products with hidden SKUs in Volusion?
No, ShippingEasy does not support hidden SKUs.
Volusion automatically sends shipment confirmation emails to your customer once their order has been shipped. Return label emails can be automatically sent to customers if they have included an email address with their order. Learn more about automatically sending prepaid return labels.
You do have the option to send email notifications to your customers. You can enable this option under SETTINGS> STORES & ORDERS> Edit store settings. Under the "Notifications" tab, check the box next to Send shipment confirmation email to buyer with tracking number. Learn how to customize your email notifications.
ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.
The following are common issues and resolutions that can occur with ShippingEasy’s Volusion integration.
Why are my orders not downloading from Volusion?
- Check to ensure the statuses you have set to download match exactly with Volusion including spaces, spelling, and capitalization.
- Check to see if the orders were placed before you integrated.
- Check if a detail on the order is missing (such as country).
- Make sure your store has not been disconnected, which happens if you changed your password. Learn how to reconnect your Volusion store.
- Make sure your ShippingEasy account settings specify the same time zone as your Volusion account.