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How to use ShippingEasy with Volusion

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How does it work?

ShippingEasy will automatically send queries to read the orders from your Volusion account and then load them into our application. You will see the orders from your Volusion store on the ORDERS Page in your ShippingEasy app as soon as you log in. Orders that are placed after the time of the sync, that are in a syncable status at the time of the sync will be brought into ShippingEasy. Learn more here.

How do I integrate Volusion with ShippingEasy?

Follow our step-by-step guide.

What versions of Volusion are supported?

Plus, Pro, and Premium

How often are my orders synced?

ShippingEasy syncs with Volusion once every 2 hours.

Are all orders sent from my Volusion account to ShippingEasy?

If you've integrated your Volusion store with ShippingEasy, then you have the option to turn the statuses that we pull in from you store either on or off. Learn more here.

What happens if I click the "Sync with Store" link on the ShippingEasy Orders page?

ShippingEasy brings the orders in from Volusion with our open API. You can press the "Sync with Store" button to bring your orders in sooner than the time of the usual hourly sync. It can take 15-20 minutes for these to populate.

Frequently asked questions about syncing orders:

Learn more here.

How do I get existing Volusion orders sent to my new ShippingEasy account?

ShippingEasy does not sync orders that were placed before integrating with ShippingEasy. You can create manual orders for these shipments, or if you are on a paid plan, you can contact us to see if we can bring orders through. Keep in mind the orders must be in a syncable status. Learn more here.

If I cancel an order in Volusion, will it automatically be cancelled in ShippingEasy?

No. ShippingEasy is a read-only API. If an order is cancelled, it must be cleared manually in ShippingEasy. Learn more here.

Why are my orders not downloading from Volusion?

  • Check to ensure the statuses you have set to download match exactly with Volusion including spaces, spelling, and capitalization. 
  • Check to see if the orders were placed before you integrated. 
  • Check if a detail on the order is missing (such as country).
  • Make sure your store has not been disconnected, which happens if you changed your password. Learn more here.
  • Make sure your ShippingEasy account settings specify the same time zone as your Volusion account.

How are order status values mapped from Volusion to ShippingEasy?

Order statues are chosen in SETTINGS> STORES & ORDERS> Edit store settings:

  • NEW maps to Awaiting Fulfillment 
  • AWAITING PAYMENT maps to Awaiting Payment
  • READY TO SHIP maps to Awaiting Shipment 
  • PARTIALLY SHIPPED maps to Partially Shipped 
  • PROCESSING maps to Awaiting Fulfillment 
  • CUSTOMIZED STATUS maps to set customized status

Are product SKUs displayed in ShippingEasy?

Yes

Are product weights displayed in ShippingEasy?

Yes

Are product options displayed in ShippingEasy?

Yes, this can be enabled in SETTINGS> STORES & ORDERS> Edit store settings.

Is the Warehouse Location displayed in ShippingEasy?

Yes. The product must be assigned to a warehouse in your Volusion store. 

More information on Volusion's support site here

What information is sent back from ShippingEasy to Volusion?

When ShippingEasy updates to the store it marks the order as Shipped and provides Volusion with the ship date, carrier, shipping cost and tracking number.

What do the requested service codes mean?

Learn more here.

If I combine two orders in ShippingEasy, do both orders get updated in Volusion?

Yes, ShippingEasy will automatically update tracking numbers to both Volusion orders after the combined order is shipped in ShippingEasy. 

If I split an order in ShippingEasy, will ShippingEasy update both tracking numbers to Volusion?

Yes, ShippingEasy will automatically update each tracking numbers to Volusion as each portion of the order is shipped.  The status will not update to Shipped until the entire order contents have been shipped.  

Will ShippingEasy send email notifications to my Volusion customers when their orders ship?

You do have the option to send email notifications to your customers. You can enable this option under SETTINGS> STORES & ORDERS> Edit store settings. Learn more here.

Learn how to customize your email notifications here

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