How to use ShippingEasy with Jane.com

Jane integrates directly with ShippingEasy. Jane is a popular boutique marketplace for selling women's fashion trends, home decor, and children's clothing and makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Jane account and then load them into our application. Once shipped, shipment data will be sent back to your Jane store. To integrate your Jane store with ShippingEasy, follow our step-by-step guide .

Click through the sections below to find more details on how Jane works with ShippingEasy.

Syncing Orders

Once Jane is integrated with ShippingEasy, orders that have been placed in the last 14 days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from Jane to ShippingEasy.

How often are my orders synced from Jane to ShippingEasy?

By default, ShippingEasy will sync with your store hourly to pull in any new orders.

How do I get existing Jane orders synced to my new ShippingEasy account?

If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

Are all orders sent from my Jane account to ShippingEasy?

Yes. Jane.com does not recognize specific order statuses, so all Jane.com orders will be downloaded as they are placed.

How are order status values mapped from Jane to ShippingEasy?

Since Jane.com does not recognize statuses, all Jane orders will be mapped into ShippingEasy as Awaiting Shipment.

Which order number is displayed in ShippingEasy?

You may notice the order number within Jane.com differs from that which ShippingEasy sees. This is because Jane.com has an Order Number and a Reference Number for each order processed through their system.

At this point in time, the integration with Jane.com only allows us to bring in the Reference Number and not the Order Number shown within Jane. Jane has assured us they will be making an update within Jane.com to display both the Order Number and Reference Number to make this easier for you to cross reference your orders. Until then, it is best to use the "Recipient Name" to sort or filter to ensure reconciliation.

What happens if I click Sync on the ShippingEasy ORDERS page?

The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.

A sync is run automatically each night and can be run manually using the Sync link.

If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Jane orders that are still on the ORDERS page.

If I cancel an order in Jane, will it automatically be cancelled in ShippingEasy?

No. ShippingEasy is a read-only API. If an order is cancelled, it must be entered cleared manually in ShippingEasy. Learn more about deleting an order.

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to Jane?

When ShippingEasy updates Jane.com, it provides Jane.com with the ship date, carrier, carrier service, tracking number and shipping cost.

This information can be found within your Jane.com Seller Admin:

  1. Click on your user name and then select Order History.
    jane_ui_order_history.png
  2. Scroll to find the deal you want information for. Each deal listed will show the ship date, tracking number and shipping cost.
    jane_ui_order_delivered.PNG
  3. The Track Package button will link to the carrier site to track the package. The Status column will show the ship date.
    jane_ui_order_shipped.PNG

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from Jane is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Name
  2. SKUs
  3. Weights
  4. Product Options. Learn more about configuring ShippingEasy to display product options.

This information can be found by navigating to SETTINGS > Edit Store Settings link under the Jane store listing.

Email Notifications

Jane automatically sends shipment confirmation emails to your customer once their order has been shipped. Return label emails can be automatically sent to customers if they have included an email address with their order. Learn more about automatically sending prepaid return labels.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.

Troubleshooting tips

The following are common issues and resolutions that can occur with ShippingEasy’s Jane integration.

Why are my orders not downloading from Jane?

There are three likely reasons that your orders are not downloading:

  • If the Jane server is experiencing any slowness, this can affect the speed of orders downloading.
  • Your store has been disconnected. Any changes made to your store settings (such as a password update) will require you to update the API information you entered when you first integrated. Check SETTINGS >>STORES & ORDERS to confirm if your store is active. If the Reconnect button is present, select this and re-enter your integration credentials.
  • You have disable the automatic order download and need to click the Sync with Store button on the ORDERS page to prompt your orders to download. Learn more about disabling automatic order downloads.

Comments

Add a Comment

Please sign in to leave a comment.

    Tags:
  • jane