Jane.com is a popular boutique marketplace for selling women's fashion trends, home decor, and children's clothing. ShippingEasy provides support to make it easy to receive orders and ship them to your customers.
How does it work?
ShippingEasy automatically sends queries to read the orders from your Jane.com account and then loads them into your ShippingEasy account. You will see the Jane.com orders on the ORDERS page in ShippingEasy as soon as you log in. Once shipped, shipment data will be sent back to Jane.com.
How do I integrate Jane with ShippingEasy?
Learn how to integrate Jane.com with our step-by-step guide.
How often are my orders synced?
By default, orders are automatically synced hourly. However, you can disable this automatic order download and opt to manually sync your orders via the Sync with store button when you are prepared to ship them. Learn more about disabling automatic order downloads.
Are all orders sent from my Jane account to ShippingEasy?
Yes. Jane.com does not recognize specific order statuses, so all Jane.com orders will be downloaded as they are placed.
How do I get existing Jane orders sent to my new ShippingEasy account?
What happens if I click the Sync with Store link on the ShippingEasy ORDERS page?
The Sync with Store link prompts ShippingEasy to pull through orders that have not yet synced since your last order download.
If your store is set up for automatic hourly order downloads, Sync with Store will bring your orders in sooner than the time of the usual hourly sync.
If you have disabled the automatic order download, you must use Sync with Store to download your orders.
It can take 15-20 minutes for orders to populate after selecting Sync with Store.
If I cancel an order in Jane, will it automatically be cancelled in ShippingEasy?
No. ShippingEasy is a read-only API. If an order is cancelled, it must be entered cleared manually in ShippingEasy. Learn more.
Why are my orders not downloading from Jane?
There are three likely reasons that your orders are not downloading:
- If the Jane server is experiencing any slowness, this can affect the speed of orders downloading.
- Your store has been disconnected. Any changes made to your store settings (such as a password update) will require you to update the API information you entered when you first integrated. Check SETTINGS >>STORES & ORDERS to confirm if your store is active. If the Reconnect button is present, select this and re-enter your integration credentials.
- You have disable the automatic order download and need to click the Sync with Store button on the ORDERS page to prompt your orders to download. Learn more about disabling automatic order downloads.
How are order status values mapped from Jane to ShippingEasy?
Since Jane.com does not recognize statuses, all Jane orders will be mapped into ShippingEasy as Awaiting Shipment.
Are product SKUs displayed in ShippingEasy?
Yes. The product SKUs that Jane.com generates for each deal will be pulled into ShippingEasy.
Are product weights displayed in ShippingEasy?
Yes. If there are weights entered in your Jane.com store, they will be pulled into ShippingEasy.
Are product options displayed in ShippingEasy?
Yes. Product options for Jane.com orders can be attached to each item description. Learn more about configuring ShippingEasy to display added product options.
Which order number is displayed in ShippingEasy?
You may notice the order number within Jane.com differs from that which ShippingEasy sees. This is because Jane.com has an Order Number and a Reference Number for each order processed through their system.
At this point in time, the integration with Jane.com only allows us to bring in the Reference Number and not the Order Number shown within Jane. Jane has assured us they will be making an update within Jane.com to display both the Order Number and Reference Number to make this easier for you to cross reference your orders. Until then, it is best to use the "Recipient Name" to sort or filter to ensure reconciliation.
What information is sent back from ShippingEasy to Jane.com?
When ShippingEasy updates Jane.com, it provides Jane.com with the ship date, carrier, carrier service, tracking number and shipping cost.
This information can be found within your Jane.com Seller Admin:
- Click on your user name and then select Order History.
- Scroll to find the deal you want information for. Each deal listed will show the ship date, tracking number and shipping cost.
- The Track Package button will link to the carrier site to track the package. The Status column will show the ship date.
Will ShippingEasy send email notifications to my Jane customers when their orders ship?
You have the option to send email notifications from ShippingEasy to your customers. Learn how to send email notifications from ShippingEasy and how to customize these emails.