How to: Add multiple packages to a shipment

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ShippingEasy supports multiple packages within a single shipment for select carriers. This option is available for international shipments too!

Important information about multiple package shipments:

  • Only UPS, FedEx and DHL Express shipments are eligible. Learn how to connect a carrier account.
  • Specific label formats are required: 
    For Domestic, only the 4" x 6" Label or 4" x 6" Label (w/ Packing Slip) options, for printing to 4" x 6" label paper, are compatible. Learn more about label settings.
    4x6_label.png 4x6_label_with_packing_slip.png

  • For International, only the 4" x 6" Label option, for printing to 4" x 6" label paper, are compatible. Learn more about label settings.
  • For International shipments, only one customs form will be generated for the entire shipment.
  • USPS shipments are not eligible for multiple packages within a single shipment. However, you may use the duplicate shipment tool to generate multiple unique labels for a single order. Learn more

To add multiple packages to a UPS, FedEx or DHL Express shipment:

  1. Begin by creating a UPS, FedEx or DHL Express shipment. Learn more.

  2. On the READY TO SHIP page, set the Carrier to UPS or FedEx.

  3. Select the Packaging, Weight, and Dimensions for the first package.

  4. Then click the + button to the right of the Packaging menu to add additional packages.

    NOTE: if you do not see the + button, double check the following

    1. Your account's label settings are configured to a 4" x 6" label on a 4" x 6" page. Learn more.
    2. Your account has an active UPS, FedEx or DHL Express account and the Carrier has been set to UPS, FedEx or DHL Express. Learn more.
  5. The MULTI-PACKAGE: ADD modal will appear. Enter the package Weight and Dimensions, both are required. You may also choose to add an optional Description.

  6. Then click the Add button.

  7. Now the MULTI-PACKAGE SHIPMENT modal will appear. Click the Add button to specify more packages or click Done to return to the READY TO SHIP screen.

  8.  When you return to the READY TO SHIP page, the + button is now blue. This indicates multiple packages have been added to the shipment.

  9. Complete any remaining selections on the READY TO SHIP page and purchase the label as usual. Learn more.

  10. Once the label has been purchased, a record of the multiple tracking numbers can be found in your SHIPMENT HISTORY. Click the button below the master tracking number to display the package details. 

  11. The ADDITIONAL PACKAGES modal will appear. Here you will find each package's tracking number and details. 
    NOTE: the "Print" button in this window does not use your ConnectEasy settings - instead it always displays the shipment label in a new browser tab.


Related articles:

How to: Insure a multibox shipment
Can I cancel a FedEx multibox shipment?
How to: Split an order
How to: Split the quantity of a line item in an order
How to: Combine orders

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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    Kevon Grennan

    The multiple package feature would be very helpful to include with USPS shipments! We regularly have orders with multiple packages shipping via USPS, so the lack of functionality is troublesome. 

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