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How to: Re-connect a store that has been archived or disconnected

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ShippingEasy makes it easy to reconnect a store that is archived or disconnected.

When a store is either archived or disconnected, ShippingEasy is unable to sync your orders. While the end result is the same, a store is archived or disconnected by different means:

  • Archived: the store is removed from your list of active stores. A record of the store is kept in the "Archived Stores" tab. Learn more. 

    Archived_store.png


  • Disconnected: the store integration credentials are outdated or invalid. The store will remain listed in your "Active Stores" tab, but with a 'Disconnected' alert above it.

    Etsy_store_disconnected.png

Use the options below for help locating and reconnecting your archived or disconnected store.

Reconnect an archived store

  1. Click on SETTINGS in the blue menu bar.
    Settings_from_Menu_bar.png

  2. Click on STORES & ORDERS.


  3. Click on the "Archived Store" tab.



  4. Click the Activate link to the right of the store listing.
    Archived_store_-_Activate_adjusted.png

  5. Click OK to confirm you want to reactivate the store.

  6. ShippingEasy will re-establish the connection to your store, and move your store listing to the "Active Stores" tab.

Reconnect a disconnected store 

  1. Click on SETTINGS in the blue menu bar.
    Settings_from_Menu_bar.png

  2. Click on STORES & ORDERS.


  3. Locate your disconnected store in the "Active Stores" tab, and click the green Re-connect button on the right.

    Etsy_store_disconnected_-_reconnect_button.png

  4. If your credentials have changed, you may need to enter new, valid credentials. Learn more about locating your credentials

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