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Cannot Buy or Print Postage Label - READY TO SHIP | Troubleshoot

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The READY TO SHIP page provides you with the fastest place to purchase & print labels once you are set up with ConnectEasy. If you are experiencing issues completing this process, check the issues outlined below for solutions to solve your problem.

If the "Print Now" button is not activated

It could be that you do not have ConnectEasy.

The "Print Now" button will only work if you are using ShippingEasy's printing tool. ConnectEasy enables you to print labels directly from ShippingEasy to your printer without opening a PDF. You will need to have ConnectEasy installed on your computer to have this option. Learn more about ConnectEasy.

 

If the "Print Later" button is not working

It could be that you have not provided enough information to get a shipping rate.

Have you selected a carrier, service, and packaging type?

Double check that you have your carrier, carrier service and packaging filled out.

carrier_carrier_service_packagine.PNG

If you frequently ship the similar packages with the same carrier, consider setting up a saved carrier selection. Learn more.

Have you entered a package weight?

In most cases, it is required that you provide the package weight before a rate can be provided.

Learn how to edit shipment weight.

Have you entered dimensions?

In most cases, it is required that you provide the package dimensions before a rate can be provided.

Learn more about package dimensions.

Is this an international order?

If yes, verify the following:

  • Make sure each customs form line item is under 50 characters.
  • Confirm the order matches the weight on the customs form. The weight on the customs form and the label need to match. If they do not, please update each field to the correct weight.
  • Does your customs form have more than five line items? Are you printing a 4x6 label? If so, look here for suggestions.

Is there an error message in red at the top of the order?

If so, try the recommendation on the error message to resolve the issue. If you still see an error, try removing the order back to the ORDERS page and reprocessing it.

Are the addresses validated?

If your address is not validating, look it up. (domestic addresses only). Here are a few other places to look to have your address validated.

Learn more about address validation.

Is this a batch shipment?

Double check all orders in the batch for the suggestions above.

 

USPS Specific Tips

If you are shipping via USPS, consider these other issues.

Do you have enough money in your USPS postage account balance?

USPS postage purchased in ShippingEasy must be paid for via a USPS postage account. Learn how to view your postage balance.

Has your USPS postage account been suspended?

ShippingEasy must be able to connect to your USPS postage account to buy USPS postage. You can check the status of your account by looking under SETTINGS> POSTAGE AND CARRIERS. If the account is suspended, follow these steps to unsuspend your account.

Do you need to update your payment on your USPS postage account?

If your billing method is outdated, it will not be possible to replenish your USPS postage balance. Learn how to updated your USPS postage account billing.

 

FedEx and UPS Specific Tips

If you are shipping via FedEx or UPS, consider these other issues.

Is your carrier account connected to ShippingEasy?

Your carrier account must be connected with ShippingEasy in order to access shipping rates. To verify, navigate to SETTINGS> POSTAGE AND CARRIERS that your account is still connected.

Are there any holds on your FedEx or UPS accounts?

If there are any holds on your carrier account, ShippingEasy will not be able to access postage rates. To confirm this issue, contact FedEx or UPS directly regarding your account.


Comments

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  • Avatar
    Tony Sawinski

    Shipping labels will not print.  Followed the normal steps and just get blank page icon.

  • Avatar
    Melody H. [ShippingEasy]

    Hi Tony,

    I'm sorry to hear you are having issues with printing your labels.  

    For your browser are you using Microsoft Edge?  If so, would you please try on another browser such as Google Chrome?  We've had some reports that PDF files are not displaying correctly in Edge.

    Please let me know in the comments below if that works.  I'd be glad to troubleshoot further if that doesn't do the trick.

  • Avatar
    Info

    Hi Melody,

    I am having the same problem as tony but in google chrome? 

  • Avatar
    Melody H. [ShippingEasy]

    Hi Info,

    I'm sorry to hear you are having troubles printing labels.  

    I'd like to take a look at your account to see if the PDF files are blank on my end as well.  Will you please provide your company name so I can take a look?  Thanks!

    Also, if you happen to be on a paid plan rather than the free Starter plan then using the links at the top of the app for chat, email, or phone support would yield a quicker response.




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