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Troubleshoot: Buy or print labels on the READY TO SHIP page

Created:   |   Updated:

The READY TO SHIP page provides you with the fastest place to purchase & print labels once you are set up with ConnectEasy. If you are experiencing issues completing this process, check the issues outlined below for solutions to solve your problem.

If the "Print Now" button is not activated:

It could be that you do not have ConnectEasy. This button will only work if you are using our app-specific printing configuration tool that allows you to print labels directly from ShippingEasy to your printer without opening a PDF. You will need to have ConnectEasy installed on your computer to have this option. Learn more about ConnectEasy

If you are unable to buy your labels on the READY TO SHIP page:

Double check that you have your carrier, carrier selection and packaging filled out.
carrier_carrier_service_packagine.PNG
If you frequently ship the similar packages with the same carrier, consider setting up a saved carrier selection. Learn more.

Is there a weight applied?

If not, apply a weight. Learn more.

Is this an international order?

If yes, verify the following:
  • Make sure each customs form line item is under 50 characters.
  • Confirm the order matches the weight on the customs form. The weight on the customs form and the label need to match. If they do not, please update each field to the correct weight.
  • Does your customs form have more than five line items? Are you printing a 4x6 label? If so, look here for suggestions.

Is there an error message in red at the top of the order?

If so, try the recommendation on the error message to resolve the issue. If you still see an error, try removing the order back to the ORDERS page and reprocessing it.

Have you entered dimensions?

If not, please do so. Learn more.

Are the to/from addresses validating with your carrier?

If your address is not validating, look it up. (domestic addresses only). Here are a few other places to look to have your address validate.

Is this a batch?

Double check all orders in the batch for the suggestions above. 

USPS Specific tips

FedEx and UPS specific tips

  • Is this a FedEx or UPS shipment? If so, please verify under SETTINGS> POSTAGE AND CARRIERS that your account is still connected. 
  • Are there any holds on your FedEx or UPS accounts? If so, please contact FedEx or UPS directly regarding your account.

Comments

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  • Avatar
    Tony Sawinski

    Shipping labels will not print.  Followed the normal steps and just get blank page icon.

  • Avatar
    Melody H. [ShippingEasy]

    Hi Tony,

    I'm sorry to hear you are having issues with printing your labels.  

    For your browser are you using Microsoft Edge?  If so, would you please try on another browser such as Google Chrome?  We've had some reports that PDF files are not displaying correctly in Edge.

    Please let me know in the comments below if that works.  I'd be glad to troubleshoot further if that doesn't do the trick.

  • Avatar
    Info

    Hi Melody,

    I am having the same problem as tony but in google chrome? 

  • Avatar
    Melody H. [ShippingEasy]

    Hi Info,

    I'm sorry to hear you are having troubles printing labels.  

    I'd like to take a look at your account to see if the PDF files are blank on my end as well.  Will you please provide your company name so I can take a look?  Thanks!

    Also, if you happen to be on a paid plan rather than the free Starter plan then using the links at the top of the app for chat, email, or phone support would yield a quicker response.




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