The READY TO SHIP page provides you with the fastest place to purchase & print labels once you are set up with ConnectEasy. If you are experiencing issues completing this process, check the issues outlined below for solutions to solve your problem.
It could be that you have not provided enough information to get a shipping rate.
Have you selected a carrier, service, and packaging type?
Double-check that you have selected a Shipping Preset, or your Carrier, Carrier Service, and Packaging dropdowns have been completed.
If you frequently ship similar packages with the same carrier, consider setting up a saved carrier selection. Learn how to save your most used carrier selections.
Have you entered a package weight?
In most cases, it is required that you provide the package weight before a rate can be provided.
Have you entered dimensions?
In most cases, it is required that you provide the package dimensions before a rate can be provided.
Is this an international order?
If yes, verify the following:
- Make sure each customs form line item is under 50 characters.
- Confirm the order matches the weight on the customs form. The weight on the customs form and the label need to match. If they do not, please update each field to the correct weight.
- Does your customs form have more than five line items? Are you printing a 4x6 label? If so, look here for suggestions.
Is there an error message in red at the top of the order?
If so, try the recommendation on the error message to resolve the issue. If you still see an error, try removing the order back to the ORDERS page and reprocessing it.
Are the addresses validated?
Is this a batch shipment?
Double-check all orders in the batch for the suggestions above.
One Balance Specific Tips
If you are shipping via USPS or UPS for ShippingEasy One Balance, consider these other issues.
Do you have enough money in your One Balance account?
Funds for USPS or UPS for ShippingEasy One Balance labels must be paid for via a One Balance account. Learn how to view your One Balance account funds.
Has your One Balance account been suspended?
ShippingEasy must be able to connect to your One Balance account to buy labels. You can check the status of your account by looking under SETTINGS>> ONE BALANCE AND CARRIERS. If the account is suspended, follow these steps to unsuspend your account.
Do you need to update your payment on your One Balance account?
If your billing method is outdated, it will not be possible to replenish your One Balance funds. Learn how to update your One Balance account billing.
FedEx and UPS Specific Tips
If you are shipping via FedEx or UPS, consider these other issues.
Is your carrier account connected to ShippingEasy?
Your carrier account must be connected with ShippingEasy in order to access shipping rates. To verify, navigate to SETTINGS>> ONE BALANCE AND CARRIERS that your account is still connected.