How to: Sign up for Endicia's Auto-Refund Service

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Endicia provides a tool called Auto-Refund Service (ARS). This service alerts you to labels that appear to be available for refunds. It is a service offered directly through Endicia, so you'll need to set it up in your Endicia account on

NOTE: Endicia provides the option to have refund requests initiated by ARS; these refunds will be assessed a service fee. You may still use the normal manual refund process at no additional cost. For details, view Auto-Refund Service Terms & Conditions.

After registering your Endicia account for ARS, Endicia will alert you to labels purchased through that account which appear to be available for refunds.

To ensure that Endicia receives the refund request, you will need to cancel the label/s in ShippingEasy. The perk of ARS is that it helps identify any labels that may have slipped through the cracks.

To sign up with Endicia for Auto-Refund Service, follow these steps:

  1. Go to and proceed to log in with your Endicia account credentials.
    NOTE: you can find this log in information within ShippingEasy. Learn more
  2. Once you are logged into Endicia, go to My Account >> Update Profile >> Auto-Refund Service.

  3. Please read the instructions carefully, checking the appropriate options and providing the requested information. Then Submit
    Log out of your Endicia account.

That's it! Endicia will begin to send you email notification when their system notices unused labels that may be eligible for a refund. Just search this ticket information in ShippingEasy and cancel unused labels for a refund.


Related articles:

How to: Cancel a shipment
Endicia policy for cancelling shipment labels
How to: Cancel a USPS label via
How long does it take to receive a refund after cancelling an USPS label?
Can I have Endicia notify me when my postage refund has been processed?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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