Why don't my Amazon shipments show as Shipped?

Created:   |   Updated:

The Amazon API has a lower quota on the amount of orders request made during a certain time frame. Due to this throttling, you may notice that your Amazon orders on the SHIPMENT HISTORY page have an update exception. This is indicated with a black, cloud-like "retry" button.

ShippingEasy will automatically retry sending shipment updates to Amazon as soon as the Amazon throttle allows. As such, it's best to wait about 20 minutes for the Amazon orders to update as "shipped". Once the update is successful, the "retry" icon should disappear automatically. 

ALERT:  we have identified a bug which affects Amazon orders that are combined more than once.

We recommend combining all of the necessary orders in one action to allow all of the orders to be marked as shipped. When Amazon orders are combined in multiple actions then shipped, ShippingEasy does not currently update the orders as shipped. Our developers are across this issue.

Keep in mind that for other store platforms, selecting the "retry" button results in the order updating on the store and the icon disappearing. Given the restrictions of the Amazon throttle this is not recommended for your Amazon shipments.


Related articles:

How to use Amazon with ShippingEasy
What is throttling and why does it delay my Amazon store order updates?
How to: Filter by shipments that failed to update to the store
How to: Import FBA shipment history
Does Amazon support partial shipments?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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