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How to: Start or stop getting copies of my customers' confirmation emails

Created:   |   Updated:

By default, ShippingEasy will send you customers shipment notification emails after a label has been purchased for their order. In addition, if you provide an email address to us, we'll send you a copy of the customer's confirmation email too.

To start or stop receiving copies of your customers' shipping confirmation emails:

  1. Navigate to the SETTINGS page from anywhere in the ShippingEasy app. From here, go to STORES & ORDERS.
    settings_stores_and_orders_highlighted.PNG
  2. Email settings are managed for each store separately. Locate the store for which you would like to adjust email settings. Then select Edit Store Settings below the store description. 
    shippingeasy_API_store_edit_store_settings.PNG


  3. Under the Notifications tab, you will find multiple options such as allowing a confirmation email, the template you want to use, and whether you want to be CC'd on it.
    notification_tab_email_options.PNG


  4. Locate the field under Email Reply-to and BCC settings:
    Send a copy of shipment confirmation and return shipping emails to:

    email_reply_to_settings.PNG

    If you want to start receiving copies of your customers' shipping confirmation emails:

    Enter the email address you would like to receive the emails.

    If you do not want to receive copies of confirmation emails:

    Remove any email address listed in this field and leave it blank.

  5.  Save your changes.

 


Related articles:

How to: Turn off customer shipment notification emails
How to: Send a Shipping Confirmation Email to my customers
When are my shipment confirmation emails sent?
How to: Create a custom Email Template and save it to your store
How to: Assign emails and messages to specific stores

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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