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How to: Start or stop getting copies of my customers' confirmation emails

Created:   |   Updated:

By default, ShippingEasy will send you customers shipment notification emails after a label has been purchased for their order. In addition, if you provide an email address to us, we'll send you a copy of the customer's confirmation email too.

To start or stop receiving copies of your customers' shipping confirmation emails:

  1. Navigate to the SETTINGS page from anywhere in the ShippingEasy app.



  2. From here, go to STORES & ORDERS.

  3. Email settings are managed for each store separately. Locate the store for which you would like to adjust email settings. Then select Edit Store Settings below the store description. 



  4. Within your Store Details, scroll down the page until you see the "Communication" section. Below, you will find multiple options such as allowing a confirmation email, the template you want to use, and whether you want to be CC'd on it.



  5. Locate the field titled Send Copy of Buyer Emails to.

    If you want to start receiving copies of your customers' shipping confirmation emails:

    Enter the email address you would like to receive the emails.

    If you do not want to receive copies of confirmation emails:

    Remove any email address listed in this field and leave it blank.

  6. Scroll down to the bottom of the page and Save your changes.

 


Related articles:

How to: Turn off customer shipment notification emails
How to: Send a Shipping Confirmation Email to my customers
When are my shipment confirmation emails sent?
How to: Create a custom Email Template and save it to your store
How to: Assign emails and messages to specific stores

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