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Troubleshoot: Card declined when purchasing postage

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Postage is seen as a form of currency which puts some unique restrictions on it. If you receive a notice that your bank has declined a transaction involving purchasing postage, it could be related to the bank declining the charge. Other times, it could be due to incorrect information in your Endicia account.

To determine if the issue is with your Endicia account, first log into your Endicia account:

  1. Go to Endicia login page and proceed to log in with your Account Number and Internet Password.
  2. Locate your Endicia Account Number and Internet Password in your ShippingEasy account, on your SHIPPING PROVDERS (RATES) screen.  
    NOTE: ShippingEasy accounts created before September 20, 2017 have two separate Endicia accounts: one for International & Expedited shipments and the other for First Class shipments. These accounts have separate login credentials, so be sure to access both to confirm that your information is up to date. Learn more about Endicia.
    1. Click the Postage and Carriers link in the top right corner of your ShippingEasy account.
    2. Your account number will be readily visible, to the right of the Endicia logo.
    3. Click the blue text Show Passwords to view and copy your Endicia Web Password (Internet Password).

      For detailed instructions, visit How to: Find my Endicia account details.

Is your Payment Method saved with Endicia correct? 

Updating your billing information on the SUBSCRIPTION & BILLING page is not the same as updating it on Endicia.com. 

Locate your Endicia billing information by logging into your Endicia account per the instructions above.

Once you are logged into Endicia, go to My Account >> Update Profile >> Payment Method.

For detailed guidance to updating your Endicia payment method, view our step by step guide.

Is your Billing Address a PO box? 

If so, Endicia recommends using the street address of the post office where your PO Box is located and omit the PO Box number.  

Review and update your Endicia Billing Address by going to My Account >> Update Profile >> Payment Method.

Is the country for your Billing Address correct? 

If not, please update it.  

Review and update your Endicia Billing Address by going to My Account >> Update Profile >> Payment Method.

Does the phone number listed in your Contact Information have any dashes, parenthesis, or a one in front of it?

Review and update your Endicia Contact Information by going to My Account >> Update Profile >> Contact Information.

Is your company name listed as your name in your Contact Information?

If so, you will need to change it to your legal name instead of the company's name.

Review and update your Endicia Contact Information by going to My Account >> Update Profile >> Contact Information.

If all of the above suggestions do not resolve the issue, we recommend contacting your bank to let them know that you are an online retailer looking to purchase postage and give them the specific error you are getting.

 


Related articles:

How to: Log into my Endicia account
How will my Endicia postage purchases appear on my credit card statement?
How to: Update my Endicia account billing details
How do I unsuspend my Endicia account?
FAQs: ACH Billing

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