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FAQs: Syncing Orders

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What orders are synced?

ShippingEasy only syncs orders in a syncable status at the time of the sync. If the order is not in a syncable status when we attempt to sync, and is later changed to a syncable status, ShippingEasy will not sync the order, as we have already "read" that the order should not be synced. You will need to place a manual order for these shipments. Learn more.

Syncable statuses and sync times are store specific. You will need to find the guide associated with your store on in our Help Center for more information on which order statuses will show in ShippingEasy. Learn more.

Does the status of my order change in ShippingEasy if it changes on my store platform?

The status of orders from these four store types: Magento, Amazon, Volusion, and Bigcommerce will be updated on the ORDERS page in ShippingEasy when the status changes on the order in the store. This allows you to see the order status change without having to go back to the store's user interface. The status changes supported, by store type:

Magento:

from Awaiting Fulfillment to Awaiting Shipment

Amazon:

from Awaiting Fulfillment to Partially Shipped

Volusion:

from Awaiting Payment to Awaiting Fulfillment to Awaiting Shipment

Bigcommerce:

from Awaiting Payment to Awaiting Fulfillment to Awaiting Shipment

We suggest you have all of your orders sync to ShippingEasy when they are placed, regardless of the orders status, so that they will be in ShippingEasy when you are ready to ship.

If an order is synced in ShippingEasy from any other store platform, subsequent updates to your orders on your store platform will not be shown (ie. address changes, order status updates). Furthermore, updating any of the order details in your store can prevent ShippingEasy from marking the order as shipped with the tracking number (if included) when you buy your label for the order.

How do I update my orders in ShippingEasy?

In instances where you would like to make updates to your orders after they have synced to ShippingEasy, you will need to make a note to update the order on your ORDERS page, and change the order details on your READY TO SHIP page when you create your label. Learn more.


Related Articles

More information on ShippingEasy's read-only API
Can I edit an order in my store after it has synced and have the changes update in ShippingEasy?
How do I connect/integrate my online stores?

 

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