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How can I find the eBay sales record numbers that ShippingEasy pulls in?

Created:   |   Updated:

eBay doesn't have order numbers officially assigned to orders and ShippingEasy has found that using eBay's Sales Record Numbers works best for ShippingEasy customers.

When searching for an order within ShippingEasy, this is the number you will want to use as it is what ShippingEasy pulls in. There are a few types of records numbers used that vary depending on the type of sale: auction item vs. Buy It Now.

To locate your record numbers within eBay

  1. Navigate to the Seller Hub page within eBay by clicking Sell in the top right corner.
    eBay_-_Sell_to_navigate_to_Seller_Hub.png
  2. On the Seller Hub page, select Orders, and within the list of order results there should be a column entitled "Record" showing the Sales Record number.
    eBay_-_Orders_page_-_record_number.png
NOTE: It is possible for this column to be hidden as eBay allows each seller to customize their Seller Hub page view. Find more info on how to customize your view

 


Related articles:

How to use ShippingEasy with eBay
Can I combine multiple eBay stores into one integration?
What order status values are brought in from eBay?
Why don't my eBay order number's match?
How is my eBay order number generated?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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