How to use Ecwid with ShippingEasy

Ecwid integrates directly with ShippingEasy. Ecwid is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Ecwid account and then load them into our application. Once shipped, shipment data will be sent back to your Ecwid store. To integrate your Ecwid store with ShippingEasy, follow our step-by-step guide .

Your Ecwid account must be on the Ecwid Venture plan, or higher, to use ShippingEasy's Ecwid integration.

ShippingEasy's initial integration with Ecwid used an older version of Ecwid's software. In February, 2017, ShippingEasy used Ecwid's new software to build an integration with Ecwid. ShippingEasy stores that are built with Ecwid's older software are shown in ShippingEasy as "Ecwid (Legacy)" stores.

Click through the sections below to find more details on how Ecwid works with ShippingEasy.

Syncing Orders

Once Ecwid is integrated with ShippingEasy, orders will begin to appear on the ORDERS page. 

How often are my orders synced from Ecwid to ShippingEasy?

By default, ShippingEasy will sync with your store hourly to pull in any new orders.

How do I get existing Ecwid orders synced to my new ShippingEasy account?

If you have old orders, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

Are all orders sent from my Ecwid account to ShippingEasy?

No. Only orders with Shipping information will be sent to ShippingEasy. In addition, orders must have a payment status in Ecwid of Queued/Awaiting Payment or Accepted/Paid, as well as a fulfillment status of New, Awaiting Processing, or Processing, to be brought into ShippingEasy.

Because payment status names in Ecwid tend to vary depending on the account, Queued/Awaiting Payment and Accepted/Paid can be used interchangeably.
How are order status values mapped from Ecwid to ShippingEasy?
Ecwid Payment Status ShippingEasy Status
Queued/Awaiting Payment Awaiting Payment
Accepted/Paid Awaiting Shipment
Awaiting Processing Processing
What happens if I click Sync on the ShippingEasy ORDERS page?

The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.

A sync is run automatically each night and can be run manually using the Sync link.

If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Ecwid orders that are still on the ORDERS page.

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to Ecwid?

Once an order has been shipped in ShippingEasy, the tracking number of the shipment and a "Shipped" status is updated on the Ecwid order.

Unfortunately, the Ecwid API does not currently support updating the carrier name or the cost of the shipment.

If I split an order in ShippingEasy, will ShippingEasy update both tracking numbers to Ecwid?

No. Ecwid does not recognize a "partially shipped" fulfillment status.

If you split an Ecwid order in ShippingEasy and ship the part of the order, ShippingEasy will update the order in Ecwid with the tracking number. On each subsequent shipment of the split orders, ShippingEasy will replace the tracking number in Ecwid with the tracking number of the most recent shipment.

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from Ecwid is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Name
  2. SKUs
  3. Weights
  4. Product Options. Learn more about configuring ShippingEasy to display product options.

This information can be found by navigating to SETTINGS > Edit Store Settings link under the Ecwid store listing.

Are warehouse locations displayed in ShippingEasy?

No. Ecwid does not have a specific attribute for describing the warehouse location for a product.

Email Notifications

Ecwid automatically sends shipment confirmation emails to your customer once their order has been shipped. Return label emails can be automatically sent to customers if they have included an email address with their order. Learn more about automatically sending prepaid return labels.

Can ShippingEasy send email notifications to my Ecwid customers when their orders ship?

Yes, you can opt to have ShippingEasy send your customers shipment notification emails. Learn how to adjust this setting. These emails can also be customized. Learn more.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.

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