If you find that a page within ShippingEasy is not displaying correctly or missing information, you may need to try one of these steps:
Check the browser
ShippingEasy works across a number of browsers except Internet Explorer, which is not supported at all. Google Chrome is the preferred browser to use. If you are using anything other than Chrome, trying opening the webpage in Chrome as a first course of action.
Check if your browser is blocking third party cookies
If you are using Chrome:
- Go to Settings.
- Expand the Advanced settings.
- Go to Site Settings.
- Go to Cookies and site data.
- Then make sure that Block third-party cookies is disabled.
Clear your browser cache
For step-by-step directions on how to clear your cache, follow the link below that corresponds to the browser you are using:
Flush your browser DNS cache
If clearing the browser cache doesn't do the trick, you may need to flush the DNS cache as there may be interruptions in your network. Follow the steps here to flush your DNS cache.