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Why can't I buy labels with an exact amount in my account?

Created:   |   Updated:

It is possible to purchase labels with the exact amount in your Endicia account. However, this is only possible when purchasing from the ORDERS page or READY TO SHIP page.

When you purchase labels on the READY FOR PURCHASE page, you will not be allowed to reach a zero ($0) balance. Attempting to buy labels with the exact the amount in your USPS postage account will prompt you to add more to your postage balance.

On the other hand, if you return one or more shipments to the READY TO SHIP page, you can work around this restriction. On the READY TO SHIP page, select the Print Later option to allow the purchase. 

If you prefer to complete the transaction on your READY FOR PURCHASE page, you will need to add more postage to your Endicia account. This can be done on demand or set up to automatically refill:

 


Related articles:

How to: View my postage balance
How to: Add more postage to my Endicia carrier account
How to: Setup Automatic Postage Refills for my Endicia accounts
How to: Raise the max postage balance on my Endicia account
How to: Refund an Endicia postage balance if I added too much

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