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Why can't I buy labels with an exact amount in my account?

Created:   |   Updated:

It is possible to purchase labels with the exact amount in your Endicia account. However, this is only possible when purchasing from the ORDERS page or READY TO SHIP page.

When you purchase labels on the READY FOR PAYMENT page, you will not be allowed to reach a zero ($0) balance. Attempting to buy labels with the exact the amount in your USPS postage account will prompt you to add more to your postage balance.

This can be done on demand or set up to automatically refill:

If you prefer to complete the transaction on your ORDERS or READY TO SHIP page, you can add postage to you account in the following ways:

On the ORDERS page

If you create a manual order or select an existing order and use the Quick Ship button but do not have an adequate postage balance, a popup window will be displayed alerting you.
With a single click, you purchase the required amount of postage to print the label. oops_postage_balance_too_low.PNGThis popup window also includes an option to setup auto-postage refill to prevent insufficient postage in the future.purchase_postage_enable_auto_refill_orders_page.PNG

On the READY TO SHIP page

If you return one or more shipments to the READY TO SHIP page, you can work around this restriction. On the READY TO SHIP page, select the Print Later option to allow the purchase. 

 


Related articles:

How to: View my postage balance
How to: Quick Ship an order in two-clicks
How to: Setup Automatic Postage Refills for my Endicia accounts
How to: Raise the max postage balance on my Endicia account
How to: Refund an Endicia postage balance if I added too much

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