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How to: Change a store name / email on confirmation emails

Created:   |   Updated:

Whether you are using a customized notification or ShippingEasy's default email template, you can easily update the store named in it's message.

Both the store.name and store.email fields on the custom and default templates pull the name and email used on each integration on the STORES & ORDERS page. 
NOTE: if you are sending notifications for a non-CSV manual store, the Store Name <noreply@shippingeasy.com> and the store name listed in the confirmation emails will be taken from the company name listed as the default Ship from address on the STORED ACCOUNT ADDRESSES page. Learn more.
For additional CSV manual orders, this value can be edited by following the instructions below. Learn more about setting up a CSV manual orders store.

Edit your store name and email address by following these steps:

  1. Go to SETTINGS > STORES & ORDERS.

    stores___orders.PNG

  2. For each store that you would like to update, click Edit store settings.
    NOTE: don't forget to update your Manual Orders store if you upload orders via CSV file or enter them via the QUICK SHIP page.


  3. Under the "Store Info" tab, updated the Store Name and Email in corresponding fields:
    store_info_tab_store_name.png

  4.  Save your changes.

Alternatively, you can customize your email templates to use static information that does not rely on the name that you use within ShippingEasy to differentiate your stores. This is a great option if you have multiple stores with the same name and you use the platform name internally to differentiate the stores.
 

To set this up:

  1. Create individual custom email templates for each store. Learn more.
  2. Assign each custom template to your specific stores by navigating back to SETTINGS, then STORES & ORDERS.
  3. For each store that you would like to update, click Edit store settings.  
    NOTE: don't forget to update your Manual Orders store if you upload orders via CSV file or enter them via the QUICK SHIP page.
  4. Within the "Notifications" tab, select your custom template from the Send shipment confirmation email to buyer with tracking number and/or Send a return shipping email to the buyer with the shipping label dropdowns.
  5. After you've made your changes, click Save.


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If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
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Fully registered accounts may email, call, or chat with our Customer Success team.
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