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Why am I missing shipments on my Shipment History page?

Created:   |   Updated:

If you are missing shipments on your SHIPMENT HISTORY page, do not fret! Only shipments made in the last 7 days will show by default.

NOTE: Shipments older than 120 days are archived, but still available from Reports and from the Global Search bar.

Here are some tips to help you find orders more efficiently:

Filter your shipped orders:

Use the "In the last" filter:
  1. On the left hand menu of the SHIPMENT HISTORY page, expand the "In the last" filter.
  2. Change the number of days shown. Options include:
    • 8 hours
    • 24 hours
    • 7 days
    • 30 days
    • 60 days
    • 90 days
Use the "Date Range" filter:
  1. On the left hand menu of the SHIPMENT HISTORY page, expand the "Date Range" filter.


  2. Select any date range, that is equal to or less than 90 days, and within the past 120 days, to see shipments generated during that time frame.
TIP: if you find filtering shipments helps you to regularly locate or view your shipments, consider setting up a Saved View. Learn more.

Search your orders:

Narrow in on only shipped orders:
  1. On the left hand menu of the SHIPMENT HISTORY page, type your keyword into the search bar. 
  2. If you are searching a name, do not use spaces. Search first or last name only (last name is best). Learn more about searching SHIPMENT HISTORY
Broaden search to find orders in any state:
  1. On the right hand of the navigation bar, type your keywords into the Global Search bar. 
    Global_Search_bar.png

  2. Search order numbers, tracking numbers, or names for your whole account. Find orders in any state, so you don't have to search each page separately. Learn more about using the Global Search bar.

All Shipments vs My Shipments

Accounts with multiple user logins should make sure that their SHIPMENT HISTORY is filtered to show "All Shipments".



Reset Settings

Your filters will stay in place until you reset them. A message across the top of the page will let you know if your page is only showing orders from your last filter.
reset_message.PNG
To reset your ORDERS page to show all shipments, select the "Reset" button located under the Filter Orders button:

 reset_order_button.PNG


Related articles:

Overview: SHIPMENT HISTORY page
How to: Organize column headers on the SHIPMENT HISTORY page
How to: View Order Details on the SHIPMENT HISTORY page
How to: Select multiple shipments on the SHIPMENT HISTORY page
How to: Print from the SHIPMENT HISTORY page

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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