Why was I upgraded?

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As your business grows, your ShippingEasy account seamlessly grows with you. To help you stay on top of your shipping volume, we'll send notifications if you are nearing your plan limit, alerting you to the possibility of an upgrade, if and when you go over.

Accounts are checked each morning, and notifications are sent when accounts reach 90% of their volume limit. This breaks down to the following shipment amounts per plan: 

Starter 45 shipments
Basic 450 shipments 
Plus 1350 shipments 
Select 2700 shipments 
Premium 5400 shipments 

For Starter accounts:

Automatic upgrading is not available for FREE Starter accounts. You will, however, receive an email notification when your account is nearing the plan limit. Learn more.

For Basic and above accounts:

ShippingEasy will automatically upgrade you to the next plan as your shipment volume increases. Unless you opt to downgrade for the following month, your account remain on the upgraded plan.

You will receive a pro-rated invoice with the additional upgrade fee (plus applicable taxes, if any) for the month, allowing you keep your original bill date. 


Related articles:

What is my plan and current label use?
How to: Upgrade my plan
How to: Downgrade my plan

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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