How to use ShippingEasy with Eleventh Avenue

Eleventh Avenue integrates directly with ShippingEasy. Eleventh Avenue is a platform for selling your products which makes it easy to receive orders and ship them to your customers. Unlike most ShippingEasy store integrations, orders are not periodically pulled into your ShippingEasy account by the ShippingEasy application. Instead, orders are sent by your Eleventh Avenue store. The orders are sent as soon as they are entered, so there is no delay. Once shipped, shipment data will be sent back to your Eleventh Avenue store. To integrate your Eleventh Avenue store with ShippingEasy, follow our step-by-step guide.

Click through the sections below to find more details on how Eleventh Avenue works with ShippingEasy.

Syncing Orders

Since orders only get sent from Eleventh Avenue to ShippingEasy when an order is entered, your existing orders will not be sent automatically to ShippingEasy. Only new orders entered after you install and configure ShippingEasy will get sent automatically. Fortunately, ShippingEasy has tools for importing your existing orders via CSV file and uploading the tracking numbers back to Eleventh Avenue.

Learn more about managing Eleventh Avenue orders that were placed before integrating with ShippingEasy.

Are all orders automatically sent from my Eleventh Avenue store to ShippingEasy?

No, only orders with status "awaiting_shipment" are sent to ShippingEasy.  They will be displayed with the status Awaiting Shipment in ShippingEasy.

What happens if I click Sync on the ShippingEasy ORDERS page?

For your Eleventh Avenue orders, "Sync with Store" has no affect.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Eleventh Avenue orders that are still on the ORDERS page.

How are the order numbers displayed?

Eleventh Avenue assigns a hyphenated number to all orders, with the first being the Deal ID and the second as the Order ID. ShippingEasy uses the only Order ID in our app. For example: 2355950-72376

  • 2355950=Deal ID 
  • 72376=Order ID

When looking up order numbers in ShippingEasy, use just the order ID to search!

What happens if I need to cancel an order in my Eleventh Avenue store?

If you cancel an order in your Eleventh Avenue store, it will automatically be removed from ShippingEasy as long as the order was still on the ORDERS page in ShippingEasy.

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to Eleventh Avenue?

When an Eleventh Avenue order is shipped, ShippingEasy sends the carrier and tracking number back to Eleventh Avenue.

If I combine two orders in ShippingEasy, do both orders get updated in Eleventh Avenue?

Yes. All line items within the combined order will be updated in Eleventh Avenue.

What happens if I split an order in ShippingEasy?

Each order line item will be updated in Eleventh Avenue once it is shipped.

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from Eleventh Avenue is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Name
  2. SKUs
  3. Product Options. Learn more about configuring ShippingEasy to display product options.

This information can be found by navigating to SETTINGS > Edit Store Settings link under the Eleventh Avenue store listing.

Email Notifications

Eleventh Avenue automatically sends shipment confirmation emails to your customer once their order has been shipped.

To prevent duplicate emails to your buyers, do not turn on the shipping confirmation email option in ShippingEasy.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.

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