We're always sad to part ways with a customer, but we understand that sometimes you need to make hard decisions in the best interest of your business. If you've decided that it's time to close down your ShippingEasy account - we make it easy for you.
If you think that your business is too small to need ShippingEasy:
We'd love to be part of your growth journey and encourage you to check out our FREE Starter plan. This option allows you to ship up to 50 orders per month, but without a recurring subscription cost. The Starter plan includes Commercial Base shipping rates for USPS (savings compared to Retail, but not as cheap as Commercial Plus on the paid plans) and does not come with one-on-one support; but is great for smaller businesses. Learn more:
If you have not had a chance to fully test out ShippingEasy:
We'd like to hear your questions or concerns, so please reach out to our Customer Success team. Our team is happy to help you complete your account setup to get the fullest experience from ShippingEasy. Sometimes it's just best to let us show you around to make sure you're taking advantage of every feature that can improve your shipping process - use these resources to get in touch:
If you have previously purchased postage or labels:
IMPORTANT: once your account is closed, you'll be unable to access your Shipment History or USPS postage records. Gather this information before cancelling or consider downgrading your account.
Most businesses need to retain records of their Shipment History and USPS postage transactions for filing their taxes. It's important to download this data before closing your ShippingEasy account, as it will be inaccessible once the accounts are closed. Use the following guides to collect your records:
If you're not sure that your ready to cancel, or you wish to retain access to these records online, consider downgrading your ShippingEasy account to the free Starter plan instead. Learn more.
When you're ready to move forward with closing your account:
As part of the closing process, we'll ask you for some feedback. We really do appreciate a candid response and take all customer feedback to heart - throughout the life of an account - as we're always striving to improve ShippingEasy.
Upon closure of your ShippingEasy account, an automatic e-mail will be sent immediately to your postage provider requesting the closure of any active postage accounts, and to initiate the refund of any remaining postage. Your provider may require 2-3 weeks to refund postage balances.
IMPORTANT: do not disconnect your postage account from ShippingEasy. ShippingEasy can only close a postage account that is connected and visible on the POSTAGE AND CARRIERS page.
To close your ShippingEasy account:
- Go to SETTINGS on the blue navigation bar, then click SUBSCRIPTION & BILLING.
- Click the Cancel Account button.
- Check the box Yes, I'm sure I want to cancel my ShippingEasy account and I understand that access to ShippingEasy will end immediately to activate the Cancel Account button.
- Check the box that most accurately describes your reason for cancelling. Please elaborate in the text box below.
- Click the Cancel My Account button.
- Come back and see us again when your in the market for a new shipping solution!