Cancel my ShippingEasy Account | Guide

We are always sad to part ways with a customer, but we understand that sometimes you need to make hard decisions in the best interest of your business. If you have decided that it is time to close down your ShippingEasy account - we make it easy for you.

Finding the Right Solution

You Think Your Business is Too Small to Need ShippingEasy

ShippingEasy wants to be part of your growth journey and we encourage you to check out our Starter plan. This option allows you to ship up to 50 orders per month, but with a lower recurring subscription cost. The Starter plan includes Starter Rates for discounted USPS postage, savings compared to Retail but not as cheap as Commercial on the paid plans. While the Starter plan does not come with one-on-one support, it is a great way for smaller businesses to control costs. Learn how to downgrade your plan.

You Have Not Found the Tools You Need in ShippingEasy

We would like to hear your questions or concerns, so please reach out to ShippingEasy's Customer Success team. Our team is happy to help you complete your account setup to get the fullest experience from ShippingEasy. Let us show you around to make sure you're taking advantage of every feature that can improve your shipping process.

Preparing to Cancel

If You Have Previously Purchased Label funds

Important Notices about One Balance Accounts:
  • Once your account is closed, you will be unable to access your Shipment History or One Balance records. Gather this information before cancelling or consider downgrading your account.
  • Do not disconnect your One Balance account from ShippingEasy. ShippingEasy can only close and refund money that is connected and visible on the ONE BALANCE AND CARRIERS page.

Most businesses need to retain records of their Shipment History and One Balance transactions for filing their taxes. It is important to download this data before closing your ShippingEasy account, as it will be inaccessible once the accounts are closed. Use the following guides to collect your records:

If you are not sure that your ready to cancel, or you wish to retain access to these records online, consider downgrading your ShippingEasy account to the Starter plan instead. Learn more about downgrading.

When You Are Ready to Close Your ShippingEasy Account

As part of the closing process, we will ask you for some feedback. We really do appreciate a candid response and take all customer feedback to heart.

Upon closure of your ShippingEasy account, we will notify your One Balance account provider. They will initiate the refund of any remaining money and close your One Balance account. It may take 6-8 weeks to refund money.

  1. Go to SETTINGS then click SUBSCRIPTION & BILLING.

  2. Click the Cancel Account button.
    cancel_account_button.png

    If the Cancel Account button is not showing, try zooming out.

    • On PC: press the keys CTRL and -.
    • On Mac: press the keys CMND and -.
  3. Check the box Yes, I'm sure I want to cancel my ShippingEasy account and I understand that access to ShippingEasy will end immediately to activate the Cancel Account button.
    check_yes_I_m_sure_to_cancel_account.PNG
  4. Check the box that most accurately describes your reason for cancelling. Please elaborate in the text box below.
    full_cancel.PNG
  5. Click the Cancel My Account button.
    cancel_account_button_blue.PNG
  6. You will receive a confirmation email that your ShippingEasy account has been closed.

Come back and see us again when you are in the market for a new shipping solution!

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I attempted to set up an account with Shipping Easy this morning and it would not agree that my physical address is valid. So I moved on but somehow received a Welcome Email even though I never created my account. I am unable to deactivate the account and I want to make sure my debit card will never be charged for this account that I can not use. When I follow your steps above, I'm brought back to the page I got hung up on in the first place where it's saying to add my address and cc information to register my account. I just want it deleted. 

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Hello Magan, 

Thank you so much for your post! 

I'm so sorry to hear that there was an issue with the physical address. It looks like this address was not recognized and declined by Endicia while trying to register with them (via ShippingEasy). This can happen if you are using an address that USPS doesn't normally deliver to.

It looks like you started setting up your account and did not complete it. Because your account has not been completed, we don't have an account to cancel. This also means that we do not have any billing information and you will not incur any charges to your account. 

However, your email address is registered with ShippingEasy, so should you ever want to set up your account at a later date, you'll be able to complete your account set up. 

Thank you and happy shipping! 

 

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Omg this place is soo complicate. I can't find my account. I want my money back and close this account. 

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Now I found my account and this page is crazy. I can't cancel, this place it's a scam. 

 

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Hello Moni, and thank you for posting to our support center!

After checking your account, I see that it has already been cancelled.

Upon closure of your ShippingEasy account, an automatic e-mail will be sent immediately to Endicia requesting the closure of any active Endicia accounts, and to initiate the refund of any remaining postage. Note, Endicia may require 2-3 weeks to refund postage balances.

If you need to inquire further about any refunds, we would recommend you contact our support directly at issues@shippingeasy.com.

Please be sure to provide your full name, your ShippingEasy account name, and mention your request for a refund. One of our account managers will be able to verify your account and assist directly with your request.

Thank you.

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I cancelled my account not realizing I can’t get back in to get my shipping history. Is there any way to reactivate it?

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Hello Katie, and thank you for posting to our support center!

I will send you a direct email regarding your account access. Please look for that shortly.

Thank you.

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How do I cancel this subscription? This is entirely a loop hole! 

I can't even get to this to start: 

Go to SETTINGS on the blue navigation bar, then click SUBSCRIPTION & BILLING.

I want my money back and this account closed now. This is entirely ridiculous.

My last bill was May 18, 2019 for $49.00.

I tried calling and it just goes to voicemail. I'm not making an appointment to chat with someone next week when your hours are currently open.

Lori Stone

 

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Hi Lori,

Thank you for your post!

I am glad to see that a Customer Success Advisor was able to help you with your request.  You should be good to go now but if you have further questions, please reach back out to us.

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Cancel my account, this site sucks and is going to try to charge me $2 more in this shipment. I cannot locate the area where it says to cancel my membership. So please send me a confirmation that it has been cancelled.

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Hi Laura, 

Thank you for your post. 

I'm sorry you didn't feel ShippingEasy was a great fit for you and your business. We will ensure your account has been cancelled. If you have any further questions please feel free to contact us at billing@shippingeasy.com

Thank you, 

Aaron 

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Hello, 

I signed up for your services and your system didn't allow me to submit my billing information and I would like my account to be cancelled due to the fact that I can't do it myself... 

SETTINGS>SUBSCRIPTION&BILLING

 

As you can see this tutorial doesn't qualify for me therefore some assistance would be greatly appreciated !

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Hello Mike!

Thanks for posting to our forum. I'm sorry to hear you would like to cancel your account before you have had the opportunity to complete setup.

Your registration is not complete because you have not yet entered your credit card information. Unfortunately, that means I don't have a way to cancel your account if you decide not to proceed with setup. But, you will not be charged for your account either.

You have a couple of options going forward:

1. To fully trial ShippingEasy, you can proceed by entering your credit card to create your USPS postage accounts. This will enable you to start shipping immediately. You can do that at any time by logging back into your account.

2. If you aren't interested in moving forward with your account, you can leave it as-is. It will not incur any future billing if you do not input your credit card.

I hope you'll give us a shot and choose option #1! If you decide to give the app another try and input your card to proceed, I've included a link below that should help you get started.

 

ShippingEasy Quick Start Guide

 

 

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how do you close my account

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