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How do I request a refund for my Express1 balance?

Created:   |   Updated:

In Summer 2014, ShippingEasy customers made the switch from Express1 to Endicia for expedited shipping services. At that time, ShippingEasy submitted each account to Express1 to refund any remaining balance. 

If you notice that you still have a balance listed on your Postage Balance page, please contact Express1 directly to request an immediate refund. 

Express1 recommends calling them so they can quickly verify your balance and the shipping address for the refund check.  

Call Express1 at (800) 399-3971 to confirm the necessary information. 

If you prefer, you can e-mail them at info@express1.com with your company information; but phone will be quicker. 

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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