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What happens to the insurance charge for a cancelled label?

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ShippingEasy uses the Shipsurance API to calculate rates and purchase protection on your behalf. Should you cancel a label, you will be refunded for the insurance charge.

Twice weekly, ShippingEasy will reconcile Shipsurance credits for cancelled labels: early Wednesday morning and early Saturday morning. At these times, the Shipsurance credits for cancelled labels will be grouped and refunded to the credit card on file with ShippingEasy. After the pending credits are processed within ShippingEasy, it can take up to 3 business days to see the refund posted to your credit card.

NOTE: if the label with insurance was included on a USPS SCAN form, it cannot be cancelled in ShippingEasy. Instead, contact ShippingEasy at billing@shippingeasy.com to refund the insurance purchase.

 


Related article:

How to: Change my billing information
How does billing work for Shipsurance?
What happens if I accidentally cancel a label for a shipment I've already sent?
FAQs: USPS SCAN Forms

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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