1. ShippingEasy Support Center
  2. Shipments
  3. Tracking

How do I know if my package has arrived or is late?

Making sure your packages arrive safely and on time is essential to running your business. At ShippingEasy, we make sure you can keep track of the status of all your shipments.

Delivery Confirmation emails can be configured to automatically notify you and your customers that their order has been delivered. Learn how to send a Delivery Confirmation email.

How to: View delivery status in ShippingEasy

To view delivery status, select SHIPMENT HISTORY from the drop-down under the SHIPMENTS tab in the toolbar.

In the green bar above the shipment list, find the "Delivery" column. Shipments_with_delivery_statuses_highlighted.png
The "Delivery" column can be sorted by clicking the "Delivery" column header.

For any shipment that has tracking, an icon will be displayed summarizing the status of your package.

Delivered.png

Delivered (trigger automated delivery confirmation emails.)
Undeliverable.png Delivery Error
No_Tracking_yet.png New
Scanned_in_Route.png In transit

You can also hover your mouse over a delivery icon to see a real-time update of your shipments' statuses.

Real-time delivery status updates are only available for One Balance labels purchased via an open One Balance account, overnighted FedEx labels, and overnighted UPS labels. This information does not apply to shipments sent from a currently closed One Balance account and consolidator-based shipments or for carriers other than One Balance shipments.

Non-overnight FedEx and UPS shipments will start to get tracking updates 48 hours after the shipment is generated.

It is also possible to filter shipments by their status, using the "Delivery Status" filter options to the left of your shipments.

Click the Delivery Status filter and then select any of the statuses below to view shipments with a matching status.

Delivery_Status_Filter.png

If you need to regularly filter for the same "Delivery Status", Learn how to set up a Saved View.

How to: View tracking status on the carriers tracking page

For detailed carrier notes, click the corresponding "Tracking" number.

This will direct you to the Carrier's tracking page to see the up-to-date status of that shipment. Any delays will be noted there.

Was this article helpful?
5 out of 10 found this helpful

Comments

Add a Comment

Please sign in to leave a comment.