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How to: Process gift orders with ShippingEasy

Created:   |   Updated:

When your customer indicates that an order is a gift, ShippingEasy makes it easy to process that order. 

Currently, gift order support is available for the following platforms:

  • Amazon
  • Bigcommerce
  • Magento
  • Paypal
  • Shopify (learn more)
  • Spark Pay® Online Store (Americommerce)
  • Volusion

How to: Quickly find gift orders and view messages on the ORDERS page

Find gift orders:

Note the gift box icon:

Gift orders are displayed with a gift box icon.

gb.png

 

Filter to see only gift orders:

To make it even easier to see all of your gift orders, you can use a filter on the ORDERS page.

NOTE: even if your customer only selected a gift option without actually typing in a specific message, selecting the Gift filter will still result in the order being included.
  1. From the left hand filter menu, expand the Notes filter.
  2. Select Gift.
    gf.png
  3. Your ORDERS page will now only display gift orders.
TIP: if you regularly filter for Gift orders, with or without other filters, consider setting up a Saved View. Learn more.

 

View gift order messages:

Individual orders:

If you click on the order number, the popup will include any gift message that was requested by your customer.
pu.png

Multiple orders:

Add the Gift Message column to the Orders page to see gift messages without the need for any additional clicks or popups. Learn more.

How to: Customize gift order email notifications and packing slips

Create custom templates for gift orders:

Use these to exclude prices on packing slips and notification emails when the order is intended as a gift.

You can also add the gift message on a packing slip or email.

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  1. When editing a packing slip or confirmation email template, place the cursor in the section of the text where you would like the gift message to appear.
  2. Expand the Shipment Variables menu.
  3. Select Gift Message.
    Shipping_Variables_-_Gift_Message.png
NOTE: the Gift Message spacing will consume up to 3-4 lines at minimum, to help showcase the message.

Alternatively, you can type {{shipment.gift_message}} where you would like the gift message to appear.

Learn more about customizing your packing slips and confirmation emails.

Add a Shipping Rule to apply your template:

Shipping Rules can ensure that the Gift template is applied when an order is marked as a gift. Learn more.


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