When your customer indicates that an order is a gift, ShippingEasy makes it easy to process that order.
Currently, gift order support is available for the following platforms:
- Amazon
- Americommerce
- Bigcommerce
- Etsy
- Magento
- Paypal
- Shopify (learn more)
- Volusion
How to: Quickly find gift orders and view messages on the ORDERS page
Find gift orders:
Note the gift box icon:
Gift orders are displayed with a gift box icon.
Filter to see only gift orders:
To make it even easier to see all of your gift orders, you can use a filter on the ORDERS page.
NOTE: even if your customer only selected a gift option without actually typing in a specific message, selecting the Gift filter will still result in the order being included.
- From the left hand filter menu, expand the Notes filter.
- Select Gift.
- Your ORDERS page will now only display gift orders.
TIP: if you regularly filter for Gift orders, with or without other filters, consider setting up a Saved View. Learn more.
View gift order messages:
Individual orders:
If you click on the order number, the popup will include any gift message that was requested by your customer.
Multiple orders:
Add the Gift Message column to the ORDERS page to see gift messages without the need for any additional clicks or popups. Learn more.
How to: Customize gift order email notifications and packing slips
Create custom templates for gift orders:
Use these to exclude prices on packing slips and notification emails when the order is intended as a gift.
You can also add the gift message on a packing slip or email.
- When editing a packing slip or confirmation email template, place the cursor in the section of the text where you would like the gift message to appear.
- Expand the Shipment Variables menu.
- Select Gift Message.
NOTE: the Gift Message spacing will consume up to 3-4 lines at minimum, to help showcase the message.
Alternatively, you can type {{shipment.gift_message}} where you would like the gift message to appear.
Learn more about customizing your packing slips and confirmation emails.
Add a Shipping Rule to apply your template:
Shipping Rules can ensure that the Gift template is applied when an order is marked as a gift. Learn more.
Related articles:
How to: Add internal notes to orders
How to: Create a custom Packing Slip Template and save it to your settings
How to: Create a custom Email Template and save it to your store
Best of Rules: Print a special packing slip for gift orders
Best of Rules: Add weights to shipments containing promotional gifts
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