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Process Gift Orders in ShippingEasy | How To

When your customer indicates that an order is a gift, ShippingEasy makes it easy to process that order.

Currently, gift order support is available for the following platforms:

  • Amazon
  • Americommerce
  • Bigcommerce
  • Etsy
  • Magento
  • Paypal
  • Volusion

Find Gift Orders and View Messages on the Orders Page

Find Gift Orders

Find the Gift Box Icon

Gift orders are displayed with a gift box icon.

gift_icon.png

Filter to see only Gift Orders

To make it even easier to see all of your gift orders, you can use a filter on the ORDERS page.

Even if your customer only selected a gift option without actually typing in a specific message, selecting the Gift filter will still result in the order being included.
  1. From the left hand filter menu, expand the Notes filter.
  2. Select Gift.
    gf.png
  3. Your ORDERS page will now only display gift orders.
If you regularly filter for Gift orders, with or without other filters, consider setting up a Saved View. Learn more about Saved Views.

View Gift Order Messages

Individual Orders

If you click on the order number, the popup will include any gift message that was requested by your customer.
gift_message_order_details_orders_page.PNG

Multiple Orders

Add the Gift Message column to the ORDERS page to see gift messages without the need for any additional clicks or popups. Learn more.

Customize Gift Order Email Notifications and Packing Slips

Create Custom Templates for Gift Orders

Use these to exclude prices on packing slips and notification emails when the order is intended as a gift.

You can also add the gift message on a packing slip or email.
gift_message_packing_slip.PNG

  1. When editing a packing slip or confirmation email template, place the cursor in the section of the text where you would like the gift message to appear.
  2. Expand the Shipment Variables menu.
  3. Select Gift Message.
    Shipping_Variables_-_Gift_Message.png
The Gift Message spacing will consume up to 3-4 lines at minimum, to help showcase the message.

Alternatively, you can type {{shipment.gift_message}} where you would like the gift message to appear.

Learn more about customizing your packing slips and confirmation emails.

Use a Shipping Rule to Apply your Template

Shipping Rules can ensure that the Gift template is applied when an order is marked as a gift. Learn more.

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