How to: Combine orders

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One buyer, many orders? Problem solved. ShippingEasy makes it easy to combine multiple orders from a customer if they are going to the same address. This allows you to consolidate orders into a single shipment and save shipping and packing costs.

NOTE: The shipment confirmation email will get sent to the email address on the surviving order and will contain the order data for the surviving order.
  1. From the ORDERS page, simply select the box next to the orders. Then expand the More menu and select the Combine Orders option. 

  2. Next, a window will appear asking which order recipient will be the master for this order. The master will retain the order number, order date, recipient address, and item cost subtotal. Select Confirm.
  3. Once an order has been combined, you will be able to see the combination of the order details in the order details rollover by clicking on the order number.

    NOTE: when orders are combined, the line items costs are not totaled. Rather, the Subtotal from the master order will display. In this article, order #4571 in the first step is the master order amount displayed here.

    If you have integrated QuickBooks with ShippingEasy, we will send the individual line item data to QuickBooks to ensure correct calculations in QuickBooks. Learn more about the QuickBooks integration.

    If you use packing slips in ShippingEasy, we do not recommend their use as invoices. If you combine orders regularly, it may be advisable to edit your templates to exclude order Subtotals and/or Totals. Learn more about customizing packing slips.


Related articles:

How to: Find orders to the same Recipient
Can I combine orders from different stores?
Can I combine orders after I’ve “Split” them in ShippingEasy?
What happens to a category tag when an order is split or combined?
How to: Split an order


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