Duplicate a label

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If an item that's been returned to you needs exchanging, ShippingEasy allows you to create a duplicate label on the SHIPMENT HISTORY page to send the replacement item back, saving you time from having to generate a new label manually. Simply follow these steps:

  1. Navigate to the SHIPMENTS tab from any page on your ShippingEasy account. Hover over the tab and select SHIPMENT HISTORY from the drop down.

    Shipment History dropdown.png 
  2. Once on the SHIPMENT HISTORY page, locate the order by manually scrolling through your history or by using the search box or the filters - both located to the left of the orders. To see how to find a specific order, read our step by step guide on filtering your shipped orders.

    Search box shipping history.PNG

  3. Once you've located the order you wish to create the duplicate label for, click on the green V menu to the far right of the order and select Create Duplicate Label next to the bar code icon . 

  4. A modal window will appear confirming your selection. Click OK. 

    duplicate label ok.PNG
  5. The order will automatically move to the READY FOR PAYMENT page. You will be guided to that same screen and a confirmation message will briefly appear letting you know a duplicate label has been set up for the selected order.

    confirmed duplicate label.png

  6. All of the information for the return will default to duplicate from the original order - i.e. the address and shipping method will be the same. If you need to edit the address, change the shipping method, etc., click on the pencil icon under the "Options" column from the READY FOR PAYMENT screen. The 'x' icon located next to the pencil will allow you to remove the return shipment from this page, sending it back to your SHIPMENT HISTORY.

    edit delete label.PNG
  7. If you don't need to edit, skip ahead to Step 10.
  8. If you chose to edit the shipment, you'll be redirected to the READY TO PRINT page. When your edits are complete, click the grey Add to Cart button. 

    return label add to cart.PNG
  9. The edited order will now automatically move to the READY FOR PAYMENT screen. 
  10. Click the Finish and Pay button. Doing so will charge the appropriate carrier account for the postage amount of the return shipment. 

    return shipping label finish and pay.PNG
  11. The order will automatically move to the READY TO PRINT page where you will be navigated to as well. Locate the order in the "Purchased Labels" box and click on the green Print button under the status/actions column. 

    ready to print print.PNG
  12. A new tab will open in your browser with the pdf file of your label. From here, you can print your label as you normally would.
The duplicate label feature is also useful if you have a customer who purchases the same items from your store with a subscription service or on a regular basis.


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