How long does it take to receive a refund after cancelling a USPS label?

Created:   |   Updated:

When you cancel a label in ShippingEasy that was generated through Endicia, a refund is automatically requested. However, it can take a couple of weeks to process the refund. Once approved, your refund(s) will be automatically deposited into your postage balance. 

USPS requires 10 business days to process the postage refund on their end, as they need to ensure that the tracking number for the cancelled label doesn't subsequently show up in the mail stream. So, Endicia will wait 10 days to begin processing the refund. It then takes Endicia another 4-10 days to finalize the refund.

Within 20 days from cancelling a shipment, the shipping paid will be refunded back to your postage balance.


Related articles:

How can I obtain proof that my Endicia postage refund was approved and deposited?
How do I cancel a shipment?

How do I cancel a label after 10-days of purchase?
How can I cancel a shipment that has been on a SCAN form?
What happens if I accidentally cancel a label for a shipment I've already sent?
What happens to the insurance charge for a cancelled label?
What is Auto Refund Service?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


Please sign in to leave a comment.

Community    browse  


Questions & Answers

Issues & Bugs