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How to: Select which statuses sync from my Magento store

Created:   |   Updated:

ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Magento will automatically sync to ShippingEasy:

  • New
  • Processing

The statuses Pending Payment, On Hold, and Payment Review are not automatically included in order downloads. You can manually select to include these when orders sync by following these steps.

To select Magento order statuses to sync into ShippingEasy:

  1. Navigate to SETTINGS > STORES & ORDERS.
  2. Under your Magento store, click Edit Store Settings.
    magento_2_edit_store_settings.PNG

  3. Click on the "Orders" tab and scroll down to the "Enabled Order Statuses" section. Check the box next to each status that you would like to sync into ShippingEasy.
    magento_store_order_statuses.PNG
  4. Scroll to the bottom of the page and Save your changes.
  5. Then head back to your ORDERS page and click Sync with Store.

Tips for configuring your statuses in Magento:

In Magento "Order State" and "Order Status" are not the same thing.

  • Order State: what you define in the backend of your store. Remember, multiple "Order Status" can be mapped to one "Order State".
  • Order Status: used by Magento to tell if your order is new, pending payment, processing, payment review, on hold, complete, closed and canceled.

You can review or update your "Order State" and "Order Status" mappings within your Magento Admin Panel. The steps vary depending on if you are using Magento v1.x or Magento v2.x.

To review or update Order State and Order Status mappings in Magento v1.x:
  1. Log into your Magento Dashboard.
  2. Navigate to System Order Statuses.

  3. Select either Assign Status to State or Create New Status.

To review or update Order State and Order Status mappings in Magento v2.x:
  1. Log into your Magento Dashboard.
  2. Navigate to System Order Status.

  3. Select either Assign Status to State or Create New Status.

 


Related articles:

How to use ShippingEasy with Magento
Troubleshoot: Syncing Magento orders
When did my orders last sync with ShippingEasy?
How can I disable automatic order downloads?
If I edit an order in my store after it has synced, will the changes update in ShippingEasy?


Comments

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  • Avatar
    Matt Trimmer

    How do I use custom statuses to sync orders? This article references creating a new status, but not how to sync it? As part of the sales process, I was told that a custom status could be used to sync orders. Thanks.

  • Avatar
    Jacen P. [ShippingEasy]

    Hello Matt, and thank you for posting to our support center.

    Based on the information we have available, it would appear you need to map your custom statuses to the Order States available for syncing: new, pending payment, processing, payment review, on hold, complete, closed and canceled. That would be done using the 'Assign Status to State' buttons available in Magento.

    The instructions under the sections "To review or update Order State and Order Status mappings in Magento v1.x:" or "To review or update Order State and Order Status mappings in Magento v2.x:" listed in the article above, should help you locate that option.

    Thank you.




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