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How to use Amazon with ShippingEasy

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ShippingEasy supports an integration with Amazon. Orders will automatically pull in from your Amazon account into ShippingEasy. Once your orders are processed into shipments, ShippingEasy will update the orders in your Amazon store.

How do I integrate Amazon with ShippingEasy?

Integration is easy! We walk you through it in our step by step integration guide:

What versions of Amazon are supported?

The ShippingEasy API with Amazon supports "Professional" Amazon Seller Accounts for these marketplaces:

  • USA (.com)
  • Canada (.ca)
  • Mexico (.mx)
  • France (.fr)
  • Germany (.de)
  • Italy (.it)
  • Spain (.es)
  • United Kingdom (.uk)

ShippingEasy can also import Amazon Fulfillment Network shipments. Learn more.

How are my orders synced to ShippingEasy?

Upon initial integration, existing orders from the last 14 days are synced:

Upon initial integration, ShippingEasy will sync orders from the last 14 days. In order to sync, orders must be in a status that syncs.

Orders older than 14 days old will not automatically download after integration.

  • If your plan comes with dedicated support, you can reach out to our Customer Success team via the email, chat, or phone icons in the top left corner of ShippingEasy. Please tell us the date of the oldest unshipped order that you need to download.
  • If your plan does not include dedicated support (you do not see links to support in the top left corner), then we recommend creating manual orders for your missing orders. Learn how to create manual orders.
Specific order statuses are synced once an hour:

By default, orders are automatically synced hourly.

NOTE: you may choose to disable automatic order downloads. Then orders will not download automatically. Rather they will only download when you Sync from the ORDERS page. Learn more about disabling automatic downloads.

Only unshipped orders in the following statuses will sync:

  • Awaiting payment
  • Awaiting fulfillment
Orders can be manually downloaded as needed:

If you have automatic order downloads enabled (the default configuration), clicking Sync will prompt ShippingEasy to pull your orders in sooner than the regular hourly sync.

NOTE: Amazon does "throttle" or limit the number of requests that can be made from a store in a specific time period. So, it can still take 20 minutes for your orders to populate. Learn more about throttling.

If you have disabled automatic order downloads, clicking Sync will prompt ShippingEasy to download any order that hasn't synced since the last time you manually downloaded your orders.

Why are my orders not downloading from Amazon?

There are a few common reasons why orders may not download automatically. Consider the following:

  • Order status: make sure your orders are in statuses that sync.
  • Order date: check to see if the orders were placed before you integrated. Learn more.
  • Order information: review the order to see if any information is missing, such as the country.
  • Store connection: confirm that your store is connected with ShippingEasy. We'll post an ALERT in the top right corner of the app, but you can also check by going to SETTINGS >> STORES & ORDERS. Learn how to reconnect your store.

Learn more about troubleshooting Amazon orders.

What order information does ShippingEasy receive from Amazon?

Product SKUs:

ShippingEasy shows the "Merchant SKU" from Amazon.

Product options:

Attributes such as color and size will be displayed in ShippingEasy, if assigned to your products in Amazon.

Product weights:

Amazon assigns each product in its database with a unique ASIN. If the weight for that product differs between sellers on Amazon, Amazon uses an average of the weights assigned for that product. ShippingEasy pulls in weight information based on the ASIN and how Amazon has it assigned.

TIP: you can set your own product weights with ShippingEasy's Products catalog. Learn more.
Condition notes:

These can be viewed in a column on the ORDERS page (learn more) or mapped to your Packing Slips (learn more).

Custom order information:

Customizations will be displayed in ShippingEasy, if included on your Amazon orders. The customization options will be added to the Item Name shown on the ShippingEasy ORDERS page, Packing Slip and Pick List. Learn more about enabling Amazon Custom in Amazon.

Screen_Shot_2017-06-27_at_10.31.09_AM.png

Order statuses:

Order status values are mapped from Amazon to ShippingEasy.

Amazon Status ShippingEasy Status
Awaiting payment Awaiting Payment
Awaiting fulfillment Awaiting Fulfillment
Ship By Date:

The "Ship By Date" is displayed in an optional column on the ORDERS page: Ship By Date.

Screen_Shot_2017-08-31_at_11.29.45_AM.png

This date matches the Ship By date listed in the Order Details section of the Amazon Seller Central user interface, and indicates the latest date you should ship an order to ensure your package/s arrives to your buyer within the estimated delivery window. Learn how to customize columns on the ORDERS page.

NOTE: Warehouse locations are not displayed in ShippingEasy.

We're interested to know how important this feature is to our Amazon customers. Please leave your feedback in our Feature Request forum.

Learn more about sharing your feedback with ShippingEasy.

When an order is changed in Amazon, what information is updated to ShippingEasy?

Some changes to unshipped orders in Amazon will be updated to ShippingEasy:

For unshipped orders, changes to the status and recipients data will update to ShippingEasy. Learn more.

Cancelling an order in Amazon will clear it from ShippingEasy:

If an order is cancelled in Amazon, it will be cleared from ShippingEasy. Learn more.

Cancelling an item in an Amazon order will clear the line item from ShippingEasy:

ShippingEasy can recognize if an Amazon order line item has been cancelled. When ShippingEasy identifies a cancelled line item, that line item is removed from the order in ShippingEasy. Learn more.

Line item updates are made when ShippingEasy syncs with your Amazon store.

Double check any orders that are shipped outside of ShippingEasy:

In most cases, ShippingEasy will automatically remove shipped orders that are still present on the ORDERS page. However, if you have Amazon orders that you do not intend to ship via ShippingEasy, we recommend manually clearing them from ShippingEasy. Learn how to delete an order.

NOTE: we do not advise using the "Mark as shipped" tool in ShippingEasy in this case.

ShippingEasy provides the option to mark your orders as shipped, which allows you to retain a record in your SHIPMENT HISTORY. However, we advise that you use this tool with caution for Amazon shipments. Amazon has stringent guidelines around when an order must be shipped. If you mark an order as shipped in ShippingEasy after the deadline, when ShippingEasy updates Amazon that the order was shipped and it may look to Amazon that the order was shipped late.

What information is sent back from ShippingEasy to Amazon?

When a label is purchased, ShippingEasy updates your Amazon store with a Shipped status, as well as the Ship Date, Carrier and Tracking Number.

This information is sent at 20 minute intervals. Learn more about throttling.

NOTE: if a label is cancelled within 20 minutes, before ShippingEasy sends the update, no information will be sent back to Amazon for the order.

What happens if I edit an order or shipment in ShippingEasy?

If an Amazon order is split in ShippingEasy, the tracking number from the first shipment is reported to Amazon:

Unfortunately the Amazon API cannot detect if some of the items within an order have been shipped. Once a shipment for the order has been processed, regardless of whether all of the orders products have been shipped, Amazon will update the order within your store as Shipped.

If Amazon orders are combined in ShippingEasy, the tracking number is updated to both Amazon orders:

If you combine Amazon orders in ShippingEasy with one "Combine" action, the orders will be updated with the tracking information and a Shipped status when you ship the combined order.

ALERT: we have identified a bug which affects Amazon orders that are combined more than once.

We recommend combining all of the necessary orders in one "Combine" action to allow all of the orders to be marked as shipped. When Amazon orders are combined in multiple actions then shipped, ShippingEasy does not currently update the orders as shipped. Our developers are across this issue.

If an Amazon order is duplicated, the most recent tracking number is not updated to Amazon:

Amazon restricts updating an order that has already been updated to Shipped. As such, if an order is duplicated, and the duplicate is shipped, that new tracking number cannot be updated to Amazon.

NOTE: if a label is cancelled within 20 minutes, before ShippingEasy sends the update, no information will be sent back to Amazon for the order.

Because Amazon restricts the duplication of shipments/updates, no further updates can be sent for duplicated labels. We recommend updating the order manually in Amazon with any shipment and tracking information.

Can ShippingEasy send email communications to my Amazon customers?

Shipment notifications cannot be sent.

These emails are automated by Amazon instead.

Once the order has been updated and marked as shipped in Amazon, Amazon's Merchant Services automatically sends out customers' buyers Shipment Confirmation emails. There is no way to turn off this feature in Amazon, and therefore their Merchant Services has asked that ShippingEasy remove this option to avoid multiple emails being sent to buyers.

Product review and seller feedback requests can be sent.

ShippingEasy's Customer Marketing solution provides options to contact your customers for product reviews and seller feedback. These are two effective ways to manage your reputation!

Learn more about setting up email campaigns to improve your Amazon reputation.

How do I process returns for Amazon shipments?

Since Amazon does not allow ShippingEasy to directly email Amazon customers, we're unable to automatically email return labels to your Amazon customers. We recommend either emailing the label to your customer directly or uploading the label to Amazon. Learn more information about sending return labels to Amazon customers.

If I create shipments late in the day, can I wait to mark orders as shipped until the next day?

Can I use ShippingEasy for my Amazon Seller Fulfilled Prime orders?

Can ShippingEasy sync my Fulfilllment by Amazon shipment history?

Can ShippingEasy sync my Fulfilllment by Amazon available inventory?

 

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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