How to use Amazon with ShippingEasy

Amazon integrates directly with ShippingEasy. Amazon is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Amazon account and then load them into our application. Once shipped, shipment data will be sent back to your Amazon store. To integrate your Amazon store with ShippingEasy, follow our step-by-step guide.

The ShippingEasy API with Amazon supports "Professional" Amazon Seller Accounts for these marketplaces:

  • USA (.com)
  • Canada (.ca)
  • Mexico (.mx)
  • France (.fr)
  • Germany (.de)
  • Italy (.it)
  • Spain (.es)
  • United Kingdom (.uk)

Click through the sections below to find more details on how Amazon works with ShippingEasy.

Syncing Orders

Once Amazon is integrated with ShippingEasy, orders that have been placed in the last 14 days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from Amazon to ShippingEasy.

How often are my orders synced from Amazon to ShippingEasy?

By default, ShippingEasy will sync with your store hourly to pull in any new orders.

How do I get existing Amazon orders synced to my new ShippingEasy account?

If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

How are order status values mapped from Amazon to ShippingEasy?
Amazon Status ShippingEasy Status
Awaiting Payment Awaiting Payment
Awaiting Fulfillment Awaiting Fulfillment
What happens if I click Sync on the ShippingEasy ORDERS page?

The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.

A sync is run automatically each night and can be run manually using the Sync link.

If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.

Amazon does "throttle" or limits the number of requests that can be made from a store in a specific time period. So, it can still take 20 minutes for your orders to populate. Learn more about throttling.
Why are my orders not downloading from Amazon?

There are a few common reasons why orders may not download automatically. Consider the following:

  • Order status: make sure your orders are in statuses that sync.
  • Order date: check to see if the orders were placed before you integrated. Learn more.
  • Order information: review the order to see if any information is missing, such as the country.
  • Store connection: Confirm that your store is connected with ShippingEasy. We'll post an ALERT in the top right corner of the app, but you can also check by going to SETTINGS >> STORES & ORDERS. Learn how to reconnect your store.

Learn more about troubleshooting Amazon orders.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Amazon orders that are still on the ORDERS page.

If an Amazon order is split in ShippingEasy, is the tracking number from the first shipment reported to Amazon?

No. Unfortunately, the Amazon API cannot detect if some of the items within an order have been shipped. Once a shipment for the order has been processed, regardless of whether all of the order's products have been shipped, Amazon will update the order within your store as Shipped.

If Amazon orders are combined in ShippingEasy, is the tracking number updated to both Amazon orders?

Yes. If you combine Amazon orders in ShippingEasy with one "Combine" action, the orders will be updated with the tracking information and a Shipped status when you ship the combined order.

ALERT: we have identified a bug that affects Amazon orders that are combined more than once.

We recommend combining all of the necessary orders in one "Combine" action to allow all of the orders to be marked as shipped. When Amazon orders are combined in multiple actions then shipped, ShippingEasy does not currently update the orders as shipped. Our developers are across this issue.

Once an Amazon order is duplicated, the most recent tracking number is not updated to Amazon:

Amazon restricts updating an order that has already been updated to Shipped. As such, if an order is duplicated, and the duplicate is shipped, that new tracking number cannot be updated to Amazon.

If a label is canceled within 20 minutes, before ShippingEasy sends the update, no information will be sent back to Amazon for the order.

Because Amazon restricts the duplication of shipments/updates, no further updates can be sent for duplicated labels. We recommend updating the order manually in Amazon with any shipment and tracking information.

What if I have orders that are shipped outside of ShippingEasy?

Double-check if you have orders that were shipped outside of ShippingEasy. In most cases, ShippingEasy will automatically remove shipped orders that are still present on the ORDERS page. However, if you have Amazon orders that you do not intend to ship via ShippingEasy, we recommend manually clearing them from ShippingEasy. Learn how to delete an order.

We do not advise using the "Mark as shipped" tool in ShippingEasy in this case.

ShippingEasy provides the option to mark your orders as shipped, which allows you to retain a record in your SHIPMENT HISTORY. However, we advise that you use this tool with caution for Amazon shipments.

Amazon has stringent guidelines around when an order must be shipped. If you mark an order as shipped in ShippingEasy after the deadline when ShippingEasy updates Amazon that the order was shipped and it may look to Amazon that the order was shipped late.

Will my Amazon orders update when I change the recipient's address?

Yes, if you change the recipient address for an order in Amazon, that change will update in ShippingEasy during each automatic sync once per hour or via manual sync, using the Sync button on the ORDERS page. Learn more about manually syncing here.

Orders will NOT update if:
  • The order is moved from the ORDERS page and later returned. Orders must remain on the ORDERS page to receive updates via the API during automatic sync.
  • If you manually adjust an order in ShippingEasy (add a line item, remove a line item, edit address), we consider ShippingEasy to be the main source of information and will not check for updates within Amazon on future store syncs.

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to Amazon?

When a label is purchased, ShippingEasy updates your Amazon store with a Shipped status, as well as the Ship Date, Carrier, and Tracking Number.

This information is sent at 20-minute intervals to avoid throttling. Learn more about throttling.

If a label is canceled within 20 minutes, before ShippingEasy sends the update, no information will be sent back to Amazon for the order.
How do I process returns for Amazon shipments?

Since Amazon does not allow ShippingEasy to directly email Amazon customers, we're unable to automatically email return labels to your Amazon customers. We recommend either emailing the label to your customer directly or uploading the label to Amazon. Learn more information about sending return labels to Amazon customers.

If I create shipments late in the day, can I wait to mark orders as shipped until the next day?

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What is the Ship By Date?

The "Ship By Date" is displayed in an optional column on the ORDERS page: Ship By Date.

Screen_Shot_2017-08-31_at_11.29.45_AM.png

This date matches the Ship By date listed in the Order Details section of the Amazon Seller Central user interface and indicates the latest date you should ship an order to ensure your package/s arrives at your buyer within the estimated delivery window. Learn how to customize columns on the ORDERS page.

What product information from Amazon is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Name: The product name
  2. SKUs: ShippingEasy shows the "Merchant SKU" from Amazon.
  3. Weights: Amazon assigns each product in its database with a unique ASIN. If the weight for that product differs between sellers on Amazon, Amazon uses an average of the weights assigned for that product. ShippingEasy pulls in weight information based on the ASIN and how Amazon has it assigned.
    TIP: you can set your own product weights with ShippingEasy's Products catalog. Learn more.
  4. Condition notes: These can be viewed in a column on the ORDERS page (learn more) or mapped to your Packing Slips (learn more).
  5. Product Options: Attributes such as color and size will be displayed in ShippingEasy if assigned to the Title or your parent and child products in Amazon. Learn more about configuring ShippingEasy to display product options
  6. Custom order information: Customizations will be displayed in ShippingEasy if included on your Amazon orders. The customization options will be added to the Item Name shown on the ShippingEasy ORDERS page, Packing Slip and Pick List. Learn more about enabling Amazon Custom in Amazon.

    Screen_Shot_2017-06-27_at_10.31.09_AM.png

Warehouse locations are not displayed in ShippingEasy.

This information can be found by navigating to SETTINGS > Edit Store Settings link under the Amazon store listing.

Multichannel Fulfillment

Can I use ShippingEasy for my Amazon Seller Fulfilled Prime orders?

Fulfillment By Amazon

Can ShippingEasy sync my Fulfillment by Amazon shipment history?
Can ShippingEasy sync my Fulfillment by Amazon available inventory?

We can track inventory for US Amazon stores only. Additionally, you have the option to report combined available inventory from FBA with other locations. Learn more syncing Fulfillment by Amazon inventory.

Email Notifications

Shipment notifications cannot be sent.

These emails are automated by Amazon instead.

Once the order has been updated and marked as shipped in Amazon, Amazon's Merchant Services automatically sends out customers' buyers Shipment Confirmation emails. There is no way to turn off this feature in Amazon, and therefore their Merchant Services has asked that ShippingEasy remove this option to avoid multiple emails being sent to buyers.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.

Product review and seller feedback requests can be sent.

ShippingEasy's Customer Marketing solution provides options to contact your customers for product reviews and seller feedback. These are two effective ways to manage your reputation! ShippingEasy supports Amazon USA, Amazon Canada, and Amazon Mexico store types for Customer Marketing product reviews and seller feedback email campaigns.

Learn more about setting up email campaigns to improve your Amazon reputation.

Can I use Customer Marketing to send emails to my Amazon FBA customers?

Yes! However, some information used in your emails as variables may not be available. Read more about Amazon and Personally Identifiable Information here: Amazon Orders - Personally Identifiable Information | FAQs

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