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How do I share my feedback with ShippingEasy?

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ShippingEasy is 100% customer led!  

We're always looking for ways to improve the ShippingEasy app and our Support Center. We listen across all channels to ensure our development efforts are focused on the most important features and enhancements. Our support team distills what they hear on the forums, chat, email, and phones daily. 

If you have product feedback, share with us in our Community forums! 

Report a bug:

Bring our attention to bugs or issues with existing features by posting to our Issues & Bugs forum.

Request a feature:

Requests for missing features can be added to the Feature Request forums. By posting, you allow us to review your written ideas and evaluate how many other customers share your thoughts based on votes. Our CEO and Product Manager monitor forum feedback to see what our shippers are most interested in, as well as prioritize the most requested features.

Before submitting a new idea, double check that someone hasn't already requested it. Adding your comments to an existing post greatly increases the chances that the idea will be prioritized for further development.

As we make progress on new requests, we'll post updates. So, make sure that you follow ideas you're interested in to stay up to date.   

We've divided the Feature Request forum into three sections:

If you have questions about any of our tools or support documentation, let us know! 

Explore our Knowledge Base:

We have hundreds of articles written by our team of experts. While we try to anticipate all possible questions, sometimes we miss the mark. If you'd like clarification on any article, just leave a comment.

Ask a question:

Should you have a question that we haven't addressed in the Knowledge Base, post it to our Questions & Answers forum and one of our Account Managers will be happy to help!   

If you have best practices that you'd like to share, we'd love to hear about it!

No one knows shipping better than someone who ships. Reach out to the ShippingEasy community at large by posting your ideas to our Tips & Tricks forum.

 

It's easy to participate in the ShippingEasy Support Center!  

Here are a few answers to your Frequently Asked Questions: 

How can I post to the forum?

ShippingEasy uses a third party support software provided by Zendesk. The login required for posting to the forum is not the same as that required to log into ShippingEasy. In fact, you do not need to even have a ShippingEasy account to participate in the Community forum.

While participation does not require a ShippingEasy account, you will need a support log-in. Use your Facebook, Twitter, or Google account to log-in or create a new account. Registration is free and easy, just click here.

Should I create a new forum post or add a comment to an existing post?

If someone has already submitted your idea, it's always best to add a comment to an existing post. This helps us see which ideas are most popular and creates an ongoing dialog between our customers and Product Team. However, if no one has requested your idea, then you'll want to create a new forum post.  

Should I add a comment, vote, or follow an existing post?

You could do all or just one!  

Commenting gives you a chance to express your ideas and helps our Product Team understand why a feature is important. If you leave a comment, you'll also receive an email anytime the post is updated.

Voting let's you show our Product Team that a feature is important without disclosing any personal information. If you vote, you'll also receive an email anytime the post is updated.

Following is the best option if you want to receive updates on the post without commenting or voting.

Can I get notified of updates and follow specific posts?

You sure can! If you'd like to follow the answer to a thread, but don't want to post a comment, select the Follow button, located to the right of Question.

When logged into your Support Center account, you can also check on your existing Community Forum and support ticket activity. Learn more.

 

Thank you for taking the time to help us build a better app for you!

 


Related articles:

What is the best way to monitor my Support Center posts and support requests?
What sort of help and support do you offer?
3rd Party Phonebook - Integrations
3rd Party Phonebook - Carriers
ShippingEasy Quick Start Guide

Comments

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  • Avatar
    Emily Rosenfeld

    In several places on this site, you mention a live chat option, and say that customers will see contact options on the upper left of the page when in the app. I'm not seeing any options there, or anywhere, and I have been searching in vain for any link to chat with support. There's a schedule of when chat is available, but no link from there to actually chat with anyone! Help?

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Productivity: Features, Interface & Settings

Partners: Integrations, Carriers & Stores

Shipping: Orders, Labels & Shipments

Inventory: Products, Purchase Orders & Suppliers