Troubleshoot: Error connecting UPS account

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We recommend referencing an electronic UPS invoice when connecting your UPS account with ShippingEasy.  As the most common cause of an error during integration results from mismatched information, the electronic invoice insures you have the most accurate information available. Learn more about downloading your UPS invoice and enrolling in paperless invoicing with UPS.

When you receive an error due to mismatched information, the fields to amend will be shown in red.

Please ensure the details entered match exactly what is on your UPS account.  Here are the most common pitfalls:

  • Invoice Number: if UPS returns an error message "Invoice number is required", contact UPS for this information: 1-800-742-5877.
  • Invoice Amount: exclude the '$' sign and any commas.  Only enter the numeric value. Ex: 23.97 or 1009.27
  • Control ID: required if present on your invoice.  Learn where to find the Control ID.
  • Postal Code: only enter the first five digits of your billing zip code. Ex: 90210
  • Phone Number: exclude punctuation.  Only enter the numerical digits.  Ex: 5555555555 

Finally, proceed with caution when connecting your UPS account. If you have three failed connection attempts, your UPS account will be locked out for a 24 hour period.


Related articles:

How do I setup my UPS account within ShippingEasy?
I don't have a UPS invoice yet but I'm being asked for one. What should I do?
Where can I find my UPS Control ID?
Do I need to enroll in UPS Paperless invoicing to integrate my UPS account with ShippingEasy?
Am I required to enter UPS invoice information when integrating with ShippingEasy?
How do I find my UPS invoice to access negotiated rates?
What is UPS Customer Counter, Daily Pickup and One Time Pickup?


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  • Avatar
    Anthony Krauch

    Hi. I'm using my Electronic Invoice on UPS's Billing Center that was invoiced August 25th, 2018, and paid September 3rd, 2018. I, literally, copy and pasted most of the data asked for. The only piece of information that it refuses to accept is the Invoice Number - it claims that UPS does not recognize this invoice number (and like I said, I copy-and-pasted it from the invoice). I've already failed twice now, so I'm not doing a third time, but why does it refuse to accept my invoice number!? Is there anyway that you could fix this for me?

  • Avatar
    Melody H. [ShippingEasy]

    Hi Anthony,

    Thank you for your post!

    Since this topic includes account specific information, I recommend sending a copy of your UPS invoice to us at so we can try connecting the UPS account for you and troubleshoot further.

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