How to: Change my API key or other store credentials

Created:   |   Updated:

At times you may find it necessary to update your API URL, API key, and/or online store API credentials in ShippingEasy. Learn more about API credentials.

To do this, you may need to disconnect your existing store integration. Then reconnect or create a new store integration, following the unique steps to integration your specific platform.

To disconnect a store:

You can disconnect a store in your ShippingEasy account by navigating to SETTINGS > STORES & ORDERS.

Then locate the store you need to disconnect and click the red button in the top right corner.

The store is now archived.


To update your API credentials:

You will need to either reconnect your store or add a new instance of your store.

To reconnect an archived store, take a look at our step-by-step guide.

To add a new instance of your store, find your platforms integration guide.


Related articles:

Troubleshoot: Orders not updating to store as shipped
How to: Force reconnect my store
How do I access ShippingEasy's open API to build a custom integration?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


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