PrestaShop is an e-commerce platform that has a plugin available for purchase to integrate with ShippingEasy. Once purchased, this integration supports receiving orders from a PrestaShop store and shipping those orders to your customers.
To use PrestaShop with ShippingEasy, you will need to obtain a copy of the ShippingEasy module for PrestaShop. You can purchase the module from the PrestaShop Addons Marketplace. To download the module, you will need to register an account with PrestaShop's Addons Marketplace.
Then, install the ShippingEasy plugin on your PrestaShop server. You will also add a PrestaShop store into your ShippingEasy settings, and then the plugin will send your PrestaShop orders to your ShippingEasy account.
Learn more about integrating your PrestaShop store with ShippingEasy, by following our step-by-step guide .
Versions 1.5, 1.6 and 1.7 of PrestaShop are supported. Unfortunately PrestaShop cloud is not currently supported. However, if you are able to extract order information from your PrestaShop store, orders can be uploaded to ShippingEasy via CSV file..
When an order is entered on your PrestaShop store, the ShippingEasy plugin will connect to the ShippingEasy application and send the order details to your ShippingEasy account.
Click through the sections below to find more details on how PrestaShop works with ShippingEasy.
Unlike most ShippingEasy store integrations, PrestaShop orders are not periodically read into your ShippingEasy account by the ShippingEasy application. Instead, orders are sent by your PrestaShop store - in this case, specifically by the ShippingEasy PrestaShop plugin. The orders are sent as soon as they are entered, so there is no delay. The following are frequently asked questions about syncing orders from PrestaShop to ShippingEasy.
Are all orders automatically sent from PrestaShop to ShippingEasy?
How do I get existing PrestaShop orders synced to my new ShippingEasy account?
How do I know if an order was sent to ShippingEasy?
If an error occurred, the error message will be displayed instead.
What happens if I click Sync on the ShippingEasy ORDERS page?
For your PrestaShop orders, "Sync with Store" has no effect.
Editing Orders and Shipments
ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to PrestaShop orders that are still on the ORDERS page.
What happens if I split a PrestaShop order in ShippingEasy?
If I combine two orders in ShippingEasy, do both orders get updated in PrestaShop?
Shipment Changes and Updates
ShippingEasy updates your store with order information throughout the entire shipping process.
What information is sent back from ShippingEasy to PrestaShop?
Once an order has been shipped, ShippingEasy will update the status of the order in Prestashop to "Shipped". In addition, the carrier, service, tracking number, and shipping cost are sent back to Prestashop. These are displayed in the Messages section of the order detail screen.
Do I need to update the API Configuration so the shipment information can be sent back to PrestaShop?
No. On the Stores page in your ShippingEasy account (SETTINGS >> STORES & ORDERS), you'll see the PrestaShop integration and the Shipment Callback URL. This information will be auto-populated in the API Configuration fields.
You can see this when you click Edit Store Settings for your PrestaShop site.
Click on the "Store Info" tab and scroll down to "API Configuration".
Your Store URL will be in the "Store URL" field.
The remainder of the Callback URL (after the .com) will be in the "Shipment Callback Path" field.
If the full Callback URL is in the "Shipment Callback Path" we will not be able to update your site with the shipment information.
What happens if I need to cancel an order in my PrestaShop store?
Will the shipment information be sent back to PrestaShop if my web site uses HTTP instead of HTTPS?
Will the shipment information be sent back to PrestaShop if my web site does not use the Friendly URL option in PrestaShop?
Orders and Product Information
ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.
What product information from PrestaShop is displayed in ShippingEasy?
The following product details are displayed in ShippingEasy:
- Product Options. Learn more about configuring ShippingEasy to display product options.
This information can be found by navigating to SETTINGS > Edit Store Settings link under the PrestaShop store listing.
Does ShippingEasy support PrestaShop reference values for my products?
Does ShippingEasy support a product location (or warehouse or bin) attribute for PrestaShop products?
Does ShippingEasy support PrestaShop combinations for my products?
Would be shown in ShippingEasy as:
PrestaShop automatically sends shipment confirmation emails to your customer once their order has been shipped. Return label emails can be automatically sent to customers if they have included an email address with their order. Learn more about automatically sending prepaid return labels.
ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.