View my customer order comments | How To

For many store platforms, ShippingEasy will sync your customers' order comments. The comment bubble icon on the ORDERS page indicates that the order has a comment that the buyer entered in the shopping cart on your store platform.
customer_comment_icon.PNG

ShippingEasy syncs customer comments from these stores:

  • ChannelAdvisor
  • Etsy
  • Magento
  • Solid Commerce
  • Woocommerce

To view you customer comments:

  1. Go to the ORDERS page from the blue navigation bar:
  2. Filter orders with comments by expanding the "Note" filter on the left-hand side and selecting "Customer"
    notes_filter_customers.PNG
  3. Click the comment bubble icon to open a modal that includes the order information along with the customer comment:
    Customer_comments_expanded.PNG
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