For many store platforms, ShippingEasy will sync your customers' order comments. The comment bubble icon on the ORDERS page indicates that the order has a comment that the buyer entered in the shopping cart on your store platform.
ShippingEasy syncs customer comments from these stores:
- Solid Commerce
To view you customer comments:
- Navigate to the ORDERS page from the blue navigation bar:
- Filter orders with comments by expanding the "Note" filter on the left-hand side and selecting "Customer"
- Click the comment bubble icon to open a modal that includes the order information along with the customer comment: